Director of Outpatient Nursing

Circle of Life•Lowell, AR

About The Position

The Director of Outpatient Nursing provides leadership for compliance, safety, quality, vendor and employee relations, and nursing practice within the Outpatient Services Department. The role oversees strategic staff utilization and productivity, geographic and territory logistics, and productive collaboration with internal and external stakeholders. The Director works to ensure high patient satisfaction and serves as a liaison among Inpatient Services, Business Development, and other Circle of Life departments. The Director leads and supports outpatient staff and managers, oversees staffing and employee development, and promotes a professional, respectful, and inclusive environment. The role develops and implements programs and services, prepares and monitors operating and capital budgets, and coordinates approved equipment purchases. It also monitors quality, safety, patient satisfaction, clinical activity, and compliance; leads improvement efforts; and maintains effective relationships with other departments and the community.

Requirements

Active RN license.
Bachelor of Science in Nursing (BSN) required.
At least five years of experience in a progressive clinical leadership role, with demonstrated success.
Strong analytical skills, including the ability to analyze data, review statistical and budgetary information, and synthesize findings.
Knowledge of healthcare accounting techniques, cost-benefit comparisons, budget variance analysis, and staffing resources.
Excellent interpersonal and communication skills to provide participative leadership and interact effectively with patients, families, physicians, visitors, and staff.
Working knowledge of computers, including spreadsheet and word-processing software.
Demonstrate compassion, empathy, and patience when interacting with patients, families, coworkers, and members of the public.
Maintain regular, reliable, and predictable attendance.

Nice To Haves

Master of Science in Nursing (MSN) preferred.

Responsibilities

Provide leadership, guidance, and support to outpatient staff to promote harmonious working relationships and high morale.
Mentor and coach managers through individual guidance, practical resources, and feedback.
Develop regular communication processes and hold one-to-one meetings with staff and direct reports.
Direct staffing activities, including performance evaluations, scheduling, orientation, and training.
Ensure required staff evaluations, competencies, education, TB fit tests and tests, CPR licenses, and flu shots are completed according to organizational policies and guidelines.
Make recommendations concerning hiring, transfers, promotions, salary changes, discipline, terminations, and similar personnel actions.
Resolve grievances and other personnel problems with a solution-focused approach.
Communicate with new staff during orientation to build relationships and ensure training goals are met.
Foster professionalism, respect, tolerance, civility, and acceptance among employees, patients, and visitors.
Identify programs and services for further development and formulate proposals.
Implement new programs and services while considering budget, space, equipment, supplies, staffing, projected volume, and revenue.
Develop annual capital and operating budgets; monitor them monthly, compare actuals with targets, and report variances.
Submit annual capital equipment requests and coordinate purchases of approved equipment for clinical teams.
Monitor quality indicators, incident reports, and patient satisfaction data, and investigate improvement opportunities.
Monitor clinical activity to identify referral trends, increased service needs, and staffing patterns.
Design and implement quality management activities, including identifying quality gaps, collecting data, developing solutions, and reporting outcomes.
Conduct chart audits to support performance improvement projects.
Report quality and safety concerns to the CCO in a timely, solution-focused manner.
Ensure outpatient services comply with organizational policies and quality assurance, safety, and infection control procedures.
Work with the Education/Infection Prevention Manager and serve as a resource for staff questions, concerns, or problems.
Monitor completion of documentation corrections requested by Compliance and the Education/Infection Prevention Manager.
Identify actual or potential problems and ensure risks to patients, staff, or families are reported to the CCO promptly.
Maintain collaborative relationships with other departments to support ongoing quality care.
Ensure the department has adequate equipment and supplies and collaborate with the DME Manager to maintain supply pars.
Participate in organization-wide education initiatives.
Develop new departmental policies and procedures and update existing ones as needed.
Maintain regular, reliable, and predictable attendance.
Demonstrate compassion, empathy, and patience when interacting with patients, families, coworkers, and the public.
Represent Circle of Life positively in the community.
Demonstrate flexibility, versatility, and a positive attitude in taking on additional duties.
Perform other duties as assigned.