Director of Outpatient Nursing

Circle of Life•Lowell, AR

About The Position

The Director of Outpatient Nursing provides leadership for compliance, safety, quality, vendor and employee relations, and nursing practice within the Outpatient Services Department. The role oversees strategic staff utilization and productivity, geographic and territory logistics, and collaboration with internal and external stakeholders. The Director supports high patient satisfaction and serves as a liaison among Inpatient Services, Business Development, and other Circle of Life departments. The position leads and develops outpatient staff and managers, directs staffing and personnel activities, oversees budgets and equipment needs, and identifies and implements programs and services. It monitors clinical activity, quality indicators, incidents, patient satisfaction, documentation, and regulatory and organizational compliance. The Director also collaborates across departments to support the ongoing delivery of quality care and represents Circle of Life positively in the community.

Requirements

Registered Nurse (RN) license.
Bachelor of Science in Nursing (BSN).
At least five years of experience in a progressive clinical leadership role, with demonstrated success.
Strong analytical skills, including the ability to perform data analysis, review statistical and budgetary information, and synthesize information appropriately.
Knowledge of healthcare accounting techniques, cost-benefit comparisons, budget variance analysis, and staffing resources.
Excellent interpersonal and communication skills to provide participative leadership and interact effectively with patients, families, physicians, visitors, and staff.
Working knowledge of computers, including spreadsheet and word processing software.

Nice To Haves

Master of Science in Nursing (MSN).

Responsibilities

Provide leadership, guidance, and support to Outpatient staff to promote harmonious work relationships and high morale.
Mentor and coach managers through individual guidance, resources, and feedback.
Develop regular communication processes and hold one-on-one meetings with staff and direct reports.
Direct staffing activities, including performance evaluations, scheduling, orientation, and training.
Ensure nursing staff evaluations, competencies, education, TB fit tests and tests, CPR licenses, and flu shots are completed according to organizational policies and guidelines.
Recommend employee hires, transfers, promotions, salary changes, discipline, and terminations; resolve grievances and personnel problems.
Communicate with new staff during orientation to build relationships and ensure training goals are met.
Promote professionalism, respect, tolerance, civility, and acceptance of diverse views and approaches.
Identify programs and services suitable for further development and formulate proposals.
Implement new programs and services while considering budgets, space, equipment, supplies, staffing, projected volume, and revenue.
Develop annual capital and operating budgets, monitor them monthly, compare actual results with targets, and report variances.
Develop annual capital equipment requests and coordinate purchases of approved equipment for clinical teams.
Monitor quality indicators, incident reports, and patient satisfaction data, and investigate improvement opportunities.
Monitor clinical activity to identify referral trends, increased service needs, and staffing patterns.
Design and implement quality management activities, including identifying quality gaps, collecting data, developing solutions, and reporting outcomes.
Conduct chart audits in support of performance improvement projects.
Report quality and safety concerns to the CCO in a timely, solution-focused manner.
Ensure Outpatient Services complies with established policies and quality assurance, safety, and infection control programs and procedures.
Work with the Education/Infection Prevention Manager and serve as a resource for staff questions and concerns.
Monitor completion of documentation corrections requested by Compliance and the Education/Infection Prevention Manager.
Identify actual or potential problems and report risks to patients, staff, or families to the CCO in a timely manner.
Maintain collaborative relationships with other departments to support ongoing quality care.
Ensure adequate departmental equipment and supplies and collaborate regularly with the DME Manager on maintaining supply par levels.
Participate in organization-wide education initiatives.
Develop and update departmental policies and procedures as needed.
Maintain regular, reliable, and predictable attendance.
Demonstrate compassion, empathy, and patience in interactions with patients, families, coworkers, and the public.
Represent Circle of Life positively in the community.
Demonstrate flexibility, versatility, and a positive attitude when taking on additional duties.
Perform other duties as assigned.