Director of Operations

BrightStar Care of Hunterdon • Clinton, NJ

11h • Onsite

About The Position

We are a well-established, rapidly growing, multi-location, home care franchise agency with seven years of serving clients and their families across Hunterdon, Warren, Somerset, and more recently, Mercer Counties. Our clients are discerning. Our caregivers and clinicians are dedicated. And our business is at an inflection point. Our culture is built on empathy, accountability, and quiet excellence. We are not a big corporation. We are a real business with a real mission, and we take both seriously. We are searching for a rare individual: an Integrator who can translate vision into results. Someone who will step into a Director of Operations role, own the daily execution of our business, and grow alongside us to get our agency to the next level. We need a builder. Someone who finds opportunity in a challenge, holds a team accountable with firmness and heart, and gets energized by the idea of leaving something better than they found it.

Requirements

• 5+ years in an operational leadership role, with at least 5 direct reports
• Bachelor's degree in Healthcare Administration, Business, Finance, or Management
• Proven track record of holding teams accountable, including making difficult personnel decisions
• Experience hiring and managing hourly, PRN, and/or transient workforces
• Strong financial acumen: budgeting, P&L management, and cash flow awareness

Nice To Haves

• Healthcare, home care, senior care, or hospice experience is a plus, but not required
• Process-builder mentality: you have created systems where none existed
• High integrity and transparency with leadership, staff, and clients
• An ownership mindset: you treat this business as if your name is on the door
• Deep empathy; whether from personal experience or working in emotionally demanding fields
• Grit and composure under pressure; you do not fold when things get hard
• Comfort operating in a rural environment and connecting with a dedicated care team.

Responsibilities

• Oversee daily operations end-to-end: staffing, scheduling, clinical compliance, and financial management
• Lead, manage, and hold accountable a team of direct reports across patient care and administrative functions
• Build scalable systems and processes that reduce owner-dependence, improve profitability, and maximize EBITDA and cash flow
• Maintain a bench of compassionate caregivers and clinicians, manage high-turnover dynamics, and elevate top performers
• Partner directly with the CEO/Visionary to execute the company's 12-month growth plan
• Track and improve KPIs across service delivery, staffing, and client satisfaction
• Serve as the cultural anchor; embodying our values with clients, families, and staff alike
• Process and manage payroll and billing cycles
• Oversee and manage AR and AP processes, along with aging, and collections tracking
• Improve workflows across finance, operations, and service delivery

Benefits

• Performance bonuses
• Equity Stakeholder potential when profitability and cash flow thresholds are met

What This Job Offers

• Job Type: Full-time
• Career Level: Director