Director of Operations
About The Position
This role is responsible for developing and implementing sanctuary programs and services in alignment with the sanctuary’s mission and goals. The Director of Operations will create and maintain a welcoming, safe, and supportive atmosphere for residents, and coordinate and oversee daily sanctuary operations, including intake, assessment, case management, and residential activities. This position also involves recruiting, hiring, training, and supervising shelter staff, providing ongoing coaching and performance evaluations, and ensuring access to necessary resources such as food, clothing, medical care, mental health services, and job trainings. Additionally, the role includes facilitating workshops, counseling, and educational programs, building relationships with external stakeholders, managing the budget, ensuring compliance with laws and regulations, maintaining records, and contributing to strategic planning and growth opportunities. The Director of Operations will also support HR-related inquiries.
Requirements
- Experience in developing and implementing programs and services.
- Ability to create and maintain a welcoming, safe, and supportive atmosphere.
- Skills in coordinating and overseeing daily operations, including intake, assessment, case management, and residential activities.
- Experience in recruiting, hiring, training, and supervising staff.
- Proficiency in providing coaching, mentoring, and performance evaluations.
- Knowledge of resources such as food, clothing, medical care, mental health services, and job trainings.
- Experience in facilitating workshops, counseling, and educational programs.
- Ability to build and maintain positive relationships with external stakeholders.
- Experience in representing an organization in public forums and advocating for specific needs.
- Budget management skills, including resource allocation, expense monitoring, and financial reporting.
- Knowledge of relevant laws, regulations, and licensing requirements.
- Ability to maintain accurate records, statistics, and reports.
- Experience in strategic planning and goal development.
- Ability to identify opportunities for growth and improvement.
- Skills in supporting HR-related inquiries or requests.
Responsibilities
- Develop and implement sanctuary programs and services in alignment with the sanctuary’s mission and goals.
- Create and maintain a welcoming, safe, and supportive atmosphere for residents.
- Coordinate and oversee daily sanctuary operations, including intake, assessment, case management, and residential activities.
- Recruit, hire, train and supervise shelter staff, including supervisors, case managers, support staff and volunteers (if applicable).
- Provide ongoing coaching, mentoring, and performance evaluations to ensure staff are equipped to provide quality care and assistance to residents.
- Ensure access to necessary resources such as food, clothing, medical care, mental health services and job trainings.
- Facilitate workshops, counseling, and educational programs to support residents’ personal growth and empowerment.
- Build and maintain positive relationships with local government agencies, community organizations, donors, and other stakeholders.
- Represent the Sanctuary in public forums, meetings, and events to advocate for the needs of unhoused individuals and families.
- Manage the Sanctuary’s budget, ensuring effective allocation of resources to support program operations.
- Monitor expenses, track financial performance, and prepare regular financial reports for organizational leadership and funders.
- Ensure compliance with all relevant laws, regulations, and licensing requirements pertaining to sanctuary operations and resident safety.
- Maintain accurate records, statistics, and reports on sanctuary activities, resident demographics, and program outcomes.
- Contribute to the development of the sanctuary’s long term strategic plan and goals.
- Identify opportunities for growth, improvement, and expansion of sanctuary services.
- Support HR related inquiries or requests.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
