Director of Operations - North Dakota/Minnesota
GT Independence•, ND
•$100,000 - $190,000•Hybrid
About The Position
The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
Requirements
- Bachelor’s Degree in business, human services or related field or equivalent work experience
- At least 5 years of experience relevant to the work performed
- Knowledgebase in supervision, business management and leadership
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with Critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Demonstrate the ability to balance work pressure with time management skills
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience in working, initiating and maintaining highly effective team
- Competent in the use of Microsoft Office programs and the Internet
Responsibilities
- Maintains Operational Standards
- Formulates, implements, and communicates operational policies and procedures
- Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
- Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
- Develops leadership and management skills within subordinates
- Approves performance appraisals and wage increases
- Develops metrics to measure operations performance
- Participates in the development of new services for recently acquired contracts
- Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
- Monitors workloads of the group and re-assigns agencies and programs appropriately
- Collaborates with directors and executives from other functional areas to optimize delivery of services
- Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
- Identifies opportunities to improve our processes
- Builds and maintains relationships with Agencies
- Promote adherence to and upholds the company’s mission and values
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Director
