Director of Operations, Terminals (Midwest Region)

Kinder Morgan•Summit, IL

About The Position

The Director of Operations is responsible for the full oversight of approximately eight liquid bulk terminal operations in the Midwest, including employees across multiple locations and approximately $41 million in budgeted EBITA. The role leads multiple sites totaling approximately 160 employees and four to six union affiliates, overseeing employee safety, safety programs, environmental permitting, union and workforce negotiations, service, maintenance, capital and DOT assets, and business growth with support from the commercial group. The Director develops customer relationships and service using quantitative, quality-based approaches; oversees facility budgeting, forecasting, and financial reporting; and establishes processes and systems to meet or exceed operational KPIs. The role manages direct staff and the performance of warehouse/tank farm, inventory, and parcel departments, while setting departmental goals aligned with facility and corporate financial and performance objectives, with emphasis on managing to margin. It also includes staffing, performance feedback, training and development, and other related duties. The position requires 50 percent travel and field work, flexibility to work extended hours based on business needs, and availability to respond to emergencies or time-sensitive matters outside standard business hours. Compensation is USD $165,200 to $247,800 per year, with job level and pay commensurate with experience and skill set.

Requirements

Bachelor's degree in business, industrial engineering, or another related field.
Heavy background in the DOT petroleum and petrochemical bulk terminal industry.
Strong project management skills.
Prior experience running multiple sites and bulk/liquid handling facilities.
Proven track record leading an hourly workforce in an industrial setting.
Prior experience managing and maintaining bulk liquid handling assets along with marine operations.
Prior experience managing customer relationships through quantitative service management.
Solid knowledge of PC systems and related company applications.
Good organizational skills and ability to multitask and set priorities appropriately.
Detailed and customer-oriented; able to take initiative and work with others to accomplish defined goals in a fast-paced environment.
Demonstrated leadership, team-building, analytical, communication (oral and written), and organizational skills.
Successful completion of a drug screen and background check upon offer.
Possess and maintain a valid driver's license and a driving record satisfactory to the company.
Successfully obtain and maintain a Transportation Worker Identification Credential (TWIC) card.
Ability to travel and perform field work 50 percent of the time.
Flexibility to work extended hours based on business needs and availability to respond to emergencies or time-sensitive matters outside standard business hours.

Nice To Haves

Master's degree.
Prior leadership training.

Responsibilities

Oversee approximately eight liquid bulk terminal operations in the Midwest, including approximately 160 employees across multiple locations and four to six union affiliates.
Lead employees at all locations and oversee employee safety, safety programs, and environmental permitting.
Participate in and assist with union and workforce negotiations.
Oversee service, maintenance, capital, and DOT assets.
Support internal and external business growth in coordination with the commercial group.
Develop customer relations and service using quantitative, quality-based approaches.
Manage financial reporting, budgeting, and forecasting for each facility.
Develop, manage, and adjust processes and systems to meet or exceed KPIs for inbound and outbound operations.
Manage direct staff and provide timely, accurate performance feedback on a regular basis.
Provide training and development.
Interview and hire employees and maintain appropriate staffing levels.
Manage the performance of warehouse/tank farm, inventory, and parcel departments.
Develop departmental goals and objectives consistent with KPIs and aligned with facility and corporate financial and performance objectives, emphasizing management to margin.
Perform other related duties.

Benefits

Medical, prescription drug, dental, and vision coverage.
Flexible and Health Spending Accounts.
Life and Accidental Death and Disability insurance.
Supplemental Life and Accidental Death and Disability insurance for employees and dependents.
Retirement benefits, including a 401(k) with employer and employee contributions and a company-funded pension plan.
Paid time off.
Paid parental bonding leave.
Paid holidays.
Flexible work schedule.
Voluntary benefit plans.