Director of Operations –(Part-Time/Fractional)

Carr Talent Acquisition

11h•Hybrid

About The Position

We manage a growing portfolio of high-quality vacation rental homes across the Phoenix metro area. We’re a fast-moving, family-oriented team focused on delivering exceptional guest and homeowner experiences while continuously improving our operations through technology, systems, and smart leadership. We’re looking for a hands-on, strategic Director of Operations to help elevate our operations team, improve efficiencies, and partner closely with ownership as we continue to grow. This is a flexible, fractional/part-time leadership opportunity ideal for someone who enjoys solving operational challenges, leading teams, improving processes, and making a meaningful impact in a growing business.

Requirements

An understanding of the best practices in the vacation rental industry is preferred
A strong leader who drives our team to create amazing owner, guest, and employee experiences
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activities frequently and cope with interruptions
Strong work ethic and focus on guests and owners first; highly responsive and reliable
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
Availability to work Sunday through Saturday, early mornings and evenings as needed
Professional in all forms of communications such as email, phone calls, video calls and texts
Strong attention to detail
Ability to manage to a budget and perform cost-benefit analysis
Live in Phoenix or the surrounding areas

Responsibilities

Meet and maintain company standards and metrics, standard unit appearance, and efficiency.
Maximize profitability by prudently controlling costs across supplies and staffing.
Manage a budget for your portfolio, adhering to set annual costs, and perform cost-benefit analysis when needed.
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of their properties, ensuring they are clean, maintained, and well cared for.
Conduct regular inspections prior to guest and owner arrivals.
Partner and assist the business development team when new units join the portfolio.
Ensure compliance with all applicable regulations in each jurisdiction where we operate.
Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to company values, policies, and procedures. Maintain team morale.
Identify potential leaders, and coach and grow your team into a strong unit with a focus on KPIs, balancing efficiency with quality.
Coordinate team work schedules with tentative schedules made at least two weeks in advance.
Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team.
Be willing and able to perform all operational jobs if required and to provide cross-coverage for your staff when necessary.
Support your team on escalated guest and homeowner concerns by responding to emails, calls, and tickets.
Take proactive leadership to spot problems and inefficiencies and to add and change procedures to improve company operations.