Director of Operations (Security)

Safehouse Security Solutions & Transport•Los Angeles, CA

4d•$80,000 - $85,000•Hybrid

About The Position

Safehouse Security Solutions is hiring a Director of Operations to run day-to-day operations for a security and protection firm serving high-profile clients. The role leads operations and security staff and works with other departments to improve operational performance, with an emphasis on anticipating and preventing problems. The company ideally seeks someone from a security company with experience working with executive protection and residential security team agents. The position is based near Studio City and requires the employee to be local to Los Angeles. The schedule is in-office Monday through Thursday and remote on Friday, with specified daily hours. The Director is also on call on rotating weekends with the Operations Team, supports coverage needs at job sites and executive protection assignments as needed, and attends required events and special projects. Starting salary is approximately $80,000–$85,000, depending on experience, performance, and tenure.

Requirements

Proven experience in an operations or security leadership role, such as Director, Senior Manager, or equivalent.
Experience working discreetly with high-net-worth clients.
High school diploma or equivalent required.
Must agree to a background check and drug test.
Must be located near Studio City and local to Los Angeles.

Nice To Haves

Experience working at a security company with executive protection or residential security team agents.
Degree in Business, Criminal Justice, Security Management, or a related field.

Responsibilities

Oversee daily operations, including workflow, shift scheduling, task assignments, and on-site support when staffing gaps occur.
Supervise account managers and cross-functional teams, providing ongoing coaching and performance feedback, including guidance on appearance and conduct.
Collaborate with department heads to set goals, improve performance, and increase operational efficiency.
Train new hires and provide ongoing training to current staff on procedures and safety and security protocols.
Support staff management, including hiring, terminations, and disciplinary actions.
Develop, update, and enforce company policies and standard operating procedures, and continuously evaluate and improve business procedures to align with organizational objectives.
Ensure compliance with legal and regulatory requirements.
Monitor KPIs and analyze metrics to inform decision-making.
Improve cost-efficiency through strategic resource planning and coordinate with accounting on expense tracking and vendor invoice processing.
Manage relationships with external partners and vendors.
Attend client meetings and site walkthroughs, oversee customer support processes to improve satisfaction, and pursue new client acquisition opportunities.
Manage international job requests from initiation to completion.
Be on call on rotating weekends with the Operations Team.
Support coverage needs at job sites and/or assist with executive protection assignments as needed.
Attend required events, including special projects.