Director of Operations

Caul Group Residential • Cary, NC

12d • Hybrid

About The Position

Caul Group is a top-performing real estate organization operating under eXp Realty, aiming for ambitious growth. They are seeking an experienced operator to build systems, create order from complexity, and design scalable operational infrastructure. This role focuses on systems-building and operations leadership to support rapid growth without chaos. The mission is to build a company that runs on systems instead of memory, owning the operational backbone, organizing scattered information, simplifying fragmented communication, documenting unclear processes, solving bottlenecks, and automating manual work. Success means the business becomes easier to scale, manage, and less dependent on any single person.

Requirements

• Operations leadership experience
• Process improvement experience
• SOP development and implementation
• Project management experience
• CRM and operational systems management
• Team leadership experience
• Experience building organizational systems at scale
• Knowledge management system implementation
• AI and automation implementation experience
• Open loops bother you.
• You naturally create systems wherever you go.
• You don't wait to be told what needs attention.
• You are highly organized.
• You enjoy simplifying complexity.
• You love process maps, workflows, and documentation.
• You think in systems instead of tasks.
• You use data to make decisions.
• You follow through relentlessly.
• You enjoy building operational infrastructure.
• You are energized by automation, AI, and continuous improvement.
• You enjoy solving problems others find overwhelming.

Nice To Haves

• Real estate experience is helpful but not required
• Familiarity with EOS is a plus but not required
• Experience with platforms such as Notion, ClickUp, Monday, Asana, Google Workspace, Slack, Microsoft Teams, Airtable, or similar operational systems is preferred.
• You need constant direction.
• You prefer talking about ideas more than executing them.
• You dislike documentation.
• You struggle with accountability conversations.
• You rely on memory instead of systems.
• You prefer maintaining existing processes rather than improving them.
• You are uncomfortable challenging inefficient ways of doing things.

Responsibilities

• Build, document, improve, and maintain company SOPs
• Create operational playbooks and process documentation
• Establish standards for process adoption and compliance
• Continuously improve workflows and eliminate inefficiencies
• Ensure operational knowledge is documented and retained
• Create scalable operational structures that support growth
• Design systems that improve communication across departments
• Establish clear ownership, accountability, and information flow
• Improve how information is stored, shared, and maintained
• Reduce operational friction across the organization
• Evaluate and improve existing systems and technology
• Consolidate tools where appropriate
• Implement automation that eliminates repetitive work
• Leverage AI to improve efficiency and decision-making
• Improve CRM adoption and operational effectiveness
• Create scalable systems that support future growth
• Build and maintain trusted company scorecards
• Develop operational dashboards and KPI reporting
• Improve data accuracy and visibility
• Ensure leadership has real-time access to meaningful metrics
• Create reporting systems that support informed decision-making
• Coordinate operational initiatives across departments
• Ensure key projects remain on track
• Identify and solve operational bottlenecks
• Improve execution consistency throughout the organization
• Drive accountability through systems and reporting
• Lead assigned operational team members
• Train staff on systems and processes
• Support onboarding and operational training
• Hold team members accountable to documented standards
• Foster a culture of ownership and continuous improvement

Benefits

• Competitive base salary based on experience.
• Additional compensation details will be discussed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed