Director of Operations

Blackbird Recruiting•Monsey, NY

8d•Hybrid

About The Position

Our client, a growing IT company, is seeking an experienced and highly capable Director of Operations to oversee day-to-day operations and ensure the organization runs efficiently, smoothly, and effectively. This is a senior leadership position for someone with a strong IT background and proven experience managing teams, including offshore teams. The ideal candidate is a hands-on leader who can oversee multiple functions, improve processes, hold teams accountable, and ensure projects and daily operations stay on track.

Requirements

Proven experience managing and leading teams
Strong understanding of IT operations, systems, and technology
Demonstrated ability to oversee multiple departments, projects, and priorities
Strong leadership and people-management skills
Excellent problem-solving and decision-making abilities
Highly organized with exceptional attention to detail
Ability to multitask and prioritize in a fast-paced environment
Strong communication and interpersonal skills
Ability to hold teams accountable while maintaining a positive and collaborative work environment
Experience developing and improving operational processes
Strong leader who understands both technology and business operations
Comfortable managing people, including offshore teams, while maintaining visibility into the company's day-to-day operations
Strategic thinker who can also roll up their sleeves, solve problems, manage competing priorities, and make sure the organization continues to operate efficiently

Nice To Haves

Experience managing offshore or distributed teams strongly preferred

Responsibilities

Oversee the company's day-to-day operations and ensure everything is running smoothly
Lead, manage, and develop internal and offshore teams
Establish clear goals, expectations, and performance standards for teams
Coordinate operations across multiple departments and functions
Monitor workflows, productivity, deadlines, and overall team performance
Identify operational inefficiencies and implement solutions to improve processes
Work closely with leadership to develop and execute operational strategies
Ensure effective communication and collaboration between onshore and offshore teams
Manage multiple priorities, projects, and initiatives simultaneously
Develop processes and systems that improve efficiency, accountability, and scalability
Troubleshoot operational issues and ensure timely resolution
Monitor KPIs and operational performance
Provide regular updates and recommendations to senior leadership
Ensure teams have the resources and support needed to perform effectively
Help drive technology and process improvements throughout the organization