Director of Operations - Property Management

Team Architects • Hammond, IN

2d • Onsite

About The Position

VPM Vilgar Property Management started as a family-owned real estate investment business. As our portfolio grew, we saw a need for property management that was responsive, solutions-oriented, and focused on protecting our client's assets while creating great experiences for residents. Over the years, we've grown into a full-service property management company managing over 1,000 units throughout Northwest Indiana. Along the way, we've expanded our services to include maintenance, construction, lawn care, cleaning, brokerage, and other support services that allow us to better serve our clients. Today, we're in a season of growth and refinement. We've built a strong foundation, and now we're focused on strengthening our systems, developing our team, and creating the operational structure needed to scale effectively. We're no longer a small company figuring things out day by day, but we're also not a large corporate organization. We're in that exciting stage where the right people can have a tremendous impact on the future of the business. We're looking for a Director of Operations who is excited to help build that future—someone who can bring leadership, accountability, and operational excellence as we continue to grow.

Requirements

• 5+ years leading teams in operations, property management, or a high-volume environment
• Proven experience building KPIs, dashboards/scorecards, and accountability rhythms (weekly meetings, quarterly planning, etc.)
• Experience overseeing maintenance and vendor coordination
• The ability to make hard decisions (performance management, enforcing standards)
• Reliable transportation for local site visits in Northwest Indiana
• Ability to pass background check and drug screening
• Occasionally lift up to 50 lbs

Nice To Haves

• Experience with EOS or a comparable operating system is a plus, but not required (we care most that you can clearly explain the operating system you have run and how you drive accountability)
• Bilingual (English/Spanish) is a strong advantage

Responsibilities

• Lead and manage the Property Manager, Maintenance Coordinator, maintenance techs, Leasing, and Virtual Assistants
• Build and enforce KPIs across departments
• Create structure, accountability, and workflow clarity
• Hire, train, re-train and terminate team members when necessary
• Issue performance plans and enforce company standards
• Run weekly operations meetings
• Oversee maintenance flow and vendor coordination
• Monitor work order timelines and completion quality
• Review financial reports and support budgeting for key clients over time
• Identify inefficiencies and implement improved systems
• Serve as the bridge between staff and ownership
• Maintain limited engagement and oversight across affiliated service divisions (including maintenance, lawn care, and related operational arms) to ensure alignment and smooth integration with the Property Management division

Benefits

• Competitive Salary - $95,000 base + Performance Based Bonus tied to measurable operational outcomes ($100,000-$120,000K On Target Earnings)
• Real Impact - An entrepreneurial seat where your decisions move the business
• Growth Opportunity - An industry with real upside; exposure to real estate investing
• Strong Culture - Not corporate. Not slow. A team that cares about doing it right
• Northwest Indiana Roots - A community-connected company growing in a real market

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed