Director of Operations - AI Native Operations

Team Architects•Phoenix, AZ

10d•Remote

About The Position

Max Roofing is hiring a Director of Operations to run its operating machine as the company grows its retail roofing business across the Phoenix metro area. The company serves custom homes and provides repairs and full replacements, with a strong base of repeat and referral clients. Its back office uses a proprietary AI agent platform to automate lead intake, customer experience, project coordination, and accounting; the human team oversees the system. The Director of Operations owns six areas: AI agent oversight, sales operations, production and fulfillment, financial performance, marketing and lead flow, and people. The role reports directly to the owner and has real decision-making authority. A field superintendent, project coordinator, controller, and four AI agents report to this position. The mandate is to sustain and grow the current run rate while protecting margins and building out the retail sales process. During the first 30 days, the Director will learn the full pipeline, audit every AI agent, and deliver a written 90-day priority plan. By days 31–60, the Director will close open infrastructure items, establish funnel reporting, and take ownership of Meta ad performance. By day 90, the Director will own all six areas. This is a remote role with no central office, but the employee must live in the Phoenix Valley and be available in person for job sites and team meetings. Local presence is required and non-negotiable. Compensation is $90,000–$102,000 base as a W-2 employee, plus a 0.5% performance bonus tied to gross margin.

Requirements

Experience running operations in a lean small business, rather than only a department within a large company.
Experience managing a team and making difficult performance-related decisions.
Experience owning or rebuilding a sales process.
Ability to read a P&L and protect margins.
Comfort with technology and a systems-oriented way of thinking.
Ability to work effectively with a fast-moving, direct founder by bringing decisions, escalating sparingly, and working through problems independently.
Must live in the Phoenix Valley and be available in person for job sites and team meetings.

Responsibilities

Oversee the company's AI agents and automated operating platform.
Manage sales operations and build out the retail sales process.
Oversee production and fulfillment.
Manage financial performance and protect margins.
Oversee marketing and lead flow, including Meta ad performance.
Lead people and manage the operating team.
Sustain and grow the current business run rate.
Learn the full pipeline, audit every AI agent, and deliver a written 90-day priority plan.
Close open infrastructure items and establish funnel reporting.
Be available in person for job sites and team meetings in the Phoenix Valley.