Director of Operations | Rhode Island
About The Position
The Director of Operations leads day-to-day operations at a behavioral health treatment facility in Providence, Rhode Island. This hands-on facility leadership role has direct responsibility for key functions affecting patient experience and facility performance, including intakes, staffing and scheduling, utilization review coordination, admissions, discharges, and AMA situations. The Director is expected to maintain an active, visible presence throughout the facility, identify and address operational problems, support staff, and step into different areas as needs arise. The role works closely with admissions, clinical, and operational teams; develops productive relationships with referral sources and facility partners; supports census, patient retention, and patient experience; and partners with organizational leadership on facility performance and improvement initiatives. The position is scheduled Monday through Friday, approximately 8:30 AM to 4:30 PM, with no required travel.
Requirements
- Direct professional experience within substance use disorder and/or mental health treatment.
- Operational or leadership experience within a behavioral health treatment environment.
- Working knowledge of behavioral health facility operations and relevant levels of care.
- Experience with core operational functions such as patient intake, admissions, utilization review, staffing, scheduling, discharges, census management, or patient retention.
- Ability and willingness to maintain an active, visible presence in day-to-day facility operations.
- Strong organizational, communication, leadership, and problem-solving skills.
- Ability to work effectively across admissions, clinical, and operational teams.
- Commitment to behavioral healthcare, recovery, and a strong patient experience.
Nice To Haves
- Previous Director of Operations, Executive Director, Program Director, or comparable behavioral health leadership experience.
- Experience coordinating utilization review and insurance authorization processes.
- Experience managing admissions, discharges, and AMA situations.
- Experience managing behavioral health staffing and scheduling.
- Experience supporting census growth and patient retention.
Responsibilities
- Lead the day-to-day operational functions of the facility.
- Conduct the majority of patient intakes.
- Maintain direct responsibility for facility staffing and scheduling.
- Manage and coordinate utilization review activities.
- Maintain operational oversight of admissions, discharges, and AMA situations.
- Communicate closely with admissions, clinical, and operational team members.
- Develop and maintain productive relationships with referral sources and facility partners.
- Identify operational problems early and implement practical solutions.
- Step into different areas of facility operations when additional support is needed.
- Hold staff accountable while contributing to a positive workplace culture.
- Support census, patient retention, and the overall patient experience.
- Partner with organizational leadership on facility performance and improvement initiatives.
Benefits
- Employer contribution toward health insurance premium; the contribution amount is not specified.
- Performance incentive opportunities available after 90 days.
- Hands-on leadership role with meaningful ownership of facility operations.
- Opportunity to work closely with organizational leadership.
- Opportunity for continued professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
