Director of Operations

Topgolf•Baltimore, MD

2d•$96,000 - $145,400•Onsite

About The Position

The Director of Operations leads the venue in delivering exceptional service and hospitality to our Players. They set the strategic direction, collaborate with leaders and teams to ensure top-tier experience, and drive Playmaker engagement through effective hiring, scheduling, and development. They oversee all business functions, ensuring flawless operations, maintaining standards, maximizing financial performance, building community relationships, and growing the Topgolf brand.

Requirements

Leadership Experience – You’ve managed teams before and know how to inspire, motivate and drive results.
Passion for Hospitality & Entertainment – Whether it's food, drinks or events, you live for delivering exceptional experiences.
Strong Communication Skills – You can communicate effectively with team members, Players and senior leadership.
Excellent Organizational & Problem-Solving Skills – You’re able to juggle multiple responsibilities with ease and grace.
A Positive Attitude – Because no one wants to hang out with a grump!
8+ years of experience in hospitality, entertainment, or food & beverage industry , with at least 5 recent years as a General Manager in a high-volume, matrix structure.
High school diploma or equivalent
Lift and Move Things: You’ll need to lift and move items weighing up to 50 lbs., so being comfortable with lifting, bending, stooping, and carrying things is essential.
On Your Feet: Expect to be on your feet for most of the day, moving around the venue and interacting with guests and Playmakers.
Active Tasks: From coaching and supervising to interacting with guests and managing daily operations, you’ll stay engaged in a variety of physical activities throughout your shift.
Endurance: Whether it’s a long shift or working in extreme weather conditions, we need someone who can maintain energy and focus in a fast-paced, high-volume environment.

Nice To Haves

Multi-unit management experience is preferred, but not required!

Responsibilities

Lead your venue by setting the direction for service and hospitality, ensuring Players have an unforgettable experience.
Work alongside your leaders and Playmakers to make every interaction a memorable one.
Supervise and support venue leaders, guiding them in delivering top-tier service and maintaining high operational standards to ensure smooth and efficient day-to-day operations.
Drive Playmaker engagement by coaching and developing your team, fostering a positive and energetic environment while upholding Topgolf’s Core Values.
Work closely with your team, leveraging business metrics and trends to maximize performance and profitability while building strong relationships with community leaders to elevate the Topgolf brand.
Prioritize safety and cleanliness by adhering to operational standards, ensuring Player and Playmaker satisfaction, and executing flawless operations across all venue functions.