Director of Operations & Growth

Senior Helpers - Stone Parent Account • Liberty Township, OH

1d • $80,000 - $120,000

About The Position

Senior Helpers is seeking a results-driven Director of Operations & Growth to lead its Chattanooga, Tennessee office. This hands-on leadership role is responsible for day-to-day operational performance, team development, business development, client growth and retention, and delivery of high-quality care. The Director balances operational excellence with growth initiatives, establishes accountability across the team, and supports caregivers, clients, and employees. Centralized administrative and back-office support allows the role to focus on local leadership, performance, and business growth.

The Director owns and manages the Chattanooga office’s P&L, monitors revenue, gross profit, and expenses against goals, and oversees service delivery, staffing, onboarding, compliance, and operational improvement. The role also leads and holds the business development function accountable for growth, builds referral and community relationships, and tracks key performance indicators to improve client acquisition, retention, service continuity, and client satisfaction.

The position reports to Executive Leadership. Payroll administration, client billing and accounts receivable, bookkeeping, routine accounting transactions, financial reporting, budgeting, forecasting, controller-level responsibilities, and routine back-office processing are handled by centralized support and are not owned or performed by the Director. The role collaborates with centralized support as needed.

Requirements

• Demonstrated experience leading teams and managing day-to-day business operations.
• Experience managing, coaching, or holding a business development professional accountable for measurable growth.
• Strong understanding of sales pipelines, referral relationships, client acquisition, and customer retention.
• Proven ability to establish goals, evaluate performance metrics, and translate results into actionable improvement plans.
• Excellent leadership, communication, organization, and problem-solving skills.
• Ability to manage competing priorities while maintaining focus on people, service quality, and results.
• Comfort working in a fast-paced environment requiring strategic thinking and hands-on execution.

Nice To Haves

• Bachelor’s degree in business administration, healthcare administration, management, or a related field; equivalent leadership experience will be considered.
• Experience in home care, healthcare services, senior care, or another service-oriented industry is strongly preferred.

Responsibilities

• Oversee the day-to-day operations of the Chattanooga office and ensure reliable, high-quality service delivery.
• Own and manage the office P&L, monitor revenue, gross profit, and expenses, and keep the office on target for P&L goals.
• Lead and develop scheduling, recruiting, and client care teams to support appropriate staffing, efficient workflows, and consistent client coverage.
• Monitor caregiver staffing levels, call-offs, open shifts, missed hours, and service continuity; identify trends and drive improvement.
• Ensure smooth, consistent onboarding experiences for new clients and caregivers.
• Establish expectations, accountability, and performance standards for the operations team.
• Identify operational inefficiencies and implement processes that improve productivity, service quality, and scalability.
• Ensure compliance with company policies, client care requirements, and applicable regulations.
• Lead, coach, and hold the business development function accountable for growth objectives.
• Develop and execute strategies to increase client acquisition, referral partnerships, and market presence in the Chattanooga area.
• Build and maintain relationships with referral sources, healthcare professionals, senior living communities, and other community partners.
• Set measurable business development goals, track pipeline activity, and ensure consistent follow-up with prospective clients and referral partners.
• Work with the business development team to convert opportunities into new client starts and sustainable revenue growth.
• Monitor client inquiries, conversion rates, client retention, and other key performance indicators, and identify improvement opportunities.
• Represent Senior Helpers in the local community and strengthen its reputation as a trusted home care provider.
• Recruit, develop, and retain high-performing team members; coach direct reports and provide feedback and ongoing development.
• Build a culture of ownership, teamwork, accountability, and continuous improvement.
• Conduct regular team meetings and performance reviews focused on measurable outcomes.
• Partner with company leadership and centralized support teams to address challenges and implement organizational initiatives.
• Ensure team members understand how their individual performance contributes to the office’s overall success.
• Establish and monitor key performance indicators for client growth, caregiver retention, service delivery, staffing efficiency, and client satisfaction.
• Review operational dashboards and performance trends, set priorities, and drive corrective action.
• Develop and follow through on action plans when performance falls below expectations.
• Provide leadership with regular updates on operational performance, business development progress, staffing challenges, and growth opportunities.
• Take ownership of the office’s overall operational execution and achievement of established goals.
• Collaborate with centralized support personnel as needed; payroll, billing, accounting, financial reporting, budgeting, forecasting, and routine back-office processing are handled centrally.

Benefits

• Salary plus bonus, with a compensation range of $80,000–$120,000 based on experience and performance.
• Centralized administrative and back-office support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed