Director of Openings & Transitions – California

Soho House & Co.•West Hollywood, CA

3h•$185,000 - $200,000

About The Position

The Director of Openings & Transitions is responsible for leading the successful delivery of new Soho House projects from early-stage development through operational readiness, opening, and transition. This role serves as the primary liaison between Soho House Design, Development, and in-house teams, and on-the-ground project teams, consultants, contractors, and local authorities, ensuring all projects are delivered in line with brand standards and operational requirements. Working closely with Development, Design, Culinary, and Senior Operations leadership, the Director ensures all new Houses and venues are conceptually strong, operationally viable, and positioned for long-term financial success. The Director will oversee project planning, operational readiness, and concept execution across key projects including Sonoma, Palm Springs, and Venice Beach, while also supporting leadership transitions within operational Houses to ensure continuity in performance, standards, and overall guest and member experience. This role operates at a strategic level, partnering closely with Area GMs, Managing Directors, and VP-level leadership to drive successful openings and transitions, and is not responsible for the day-to-day operation of individual properties.

Requirements

Experience in leading new project delivery from development through operational readiness.
Ability to serve as a liaison between various internal and external teams.
Experience in ensuring projects align with brand standards and operational requirements.
Experience in working with Development, Design, Culinary, and Senior Operations leadership.
Experience in overseeing project planning, operational readiness, and concept execution.
Experience in supporting leadership transitions within operational properties.
Experience in partnering with Area GMs, Managing Directors, and VP-level leadership.
Experience in overseeing the build-out and structure of leadership teams.
Experience in aligning strategy, performance expectations, and operational readiness.
Experience in ensuring strong financial performance and aligning leadership teams with revenue and profitability goals.
Experience in guiding the development and execution of F&B and events strategies.
Experience in overseeing the integration of key concepts to maximize revenue.
Experience in ensuring staffing models, operating procedures, and pre-opening plans are aligned with timelines and business objectives.
Experience in ensuring alignment on service expectations.
Experience in mentoring and supporting senior leadership teams.
Experience in overseeing budgets, forecasts, and cost controls.
Experience in identifying opportunities to improve efficiency, performance, and profitability.
Experience in providing regular updates to senior leadership on project progress, operational performance, risks, and key opportunities.

Nice To Haves

Experience in the hospitality industry.
Knowledge of Soho House brand standards and operational requirements.

Responsibilities

Oversee the build-out and structure of leadership teams across new and transitioning properties, ensuring the right roles, talent, and accountability are in place
Work closely with Area GMs and senior leadership to support alignment on strategy, performance expectations, and operational readiness across new and transitioning properties
Ensure strong financial performance across Palm Springs venues by setting clear expectations and aligning leadership teams with revenue and profitability goals
Partner with property leadership to strengthen concept positioning and drive revenue opportunities across F&B, events, and programming
Guide the development and execution of F&B and events strategies across properties, ensuring concepts are cohesive, commercially effective, and aligned with Soho House standards
Oversee the integration of key concepts, including catering and events, to maximize revenue across venues
Act as the central point of oversight across Sonoma, Palm Springs, and Venice Beach projects, ensuring alignment from concept through to full operational readiness
Ensure staffing models, operating procedures, and pre-opening plans are aligned with timelines and overall business objectives
Partner with the Director of Service Standards to ensure alignment on service expectations across new and transitioning properties
Coordinate the timing and deployment of service standards support during key phases of pre-opening and transition to ensure on-site teams are set up for success
Support leadership teams in embedding and sustaining service standards post-opening through structured follow-up and alignment
Mentor and support senior leadership teams, building strong management capability and long-term retention
Ensure teams are set up with clear structure, expectations, and ongoing support
Partner with Sales, Communications and Membership teams to align on revenue-driving strategies, programming, and overall guest experience
Ensure strong collaboration across teams to support business growth
Oversee budgets, forecasts, and cost controls across projects, ensuring alignment with financial goals
Identify opportunities to improve efficiency, performance, and overall profitability
Provide regular updates to senior leadership on project progress, operational performance, risks, and key opportunities
Act as a key partner on openings, transitions, and overall performance strategy

Benefits

Competitive compensation packages
Global benefits and perks
Training to develop technical and managerial skills
Medical, Dental & Vision insurance
Retirement fund with a 2% match
Sick day's + vacation days
Career development opportunities (domestic or international, managerial or technical)
Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
Extensive range of internally and externally run courses
Access to Cookhouse & House Tonic events, trips, and training
Team Events (fitness sessions, cinema screenings, art classes)
Substantial team meal free of charge while on duty