Director of Programs, Central California

Step Up•Salinas, CA

2d•$95,000 - $110,000•Onsite

About The Position

Under the supervision of the Senior Director, the Director will supervise staff and manage the day-to-day operations of all Monterey County Programs which including Permanent Supportive Housing, HUD Tenant Based Rental Assistance, Emergency Shelter, Cal-Aim Services, Rapid Rehousing and Homeless Prevention Projects. The Director will have an integral role in shaping countywide service delivery, implementing programs and collaborating with local funders including COC, County, City, Housing Authority and Central California Alliance for Health Step Up’s Monterey County Portfolio includes site-based programs in Salinas, Soledad, and King City and scattered site services from Castroville to the Unincorporated areas of rural South Monterey County. The Director must be skilled at leveraging programs to maximize funding, working closely with local partners, and solving problems both internally and in multidisciplinary settings. The Director will provide leadership and oversight to Monterey County Programs and work in collaboration with partner agencies and City & County officials. The Director will work with the leadership team to ensure that Monterey County Programs provide high quality, integrated care and services to members. Step Up fully implements the Housing First and Harm Reduction models for service delivery.

Requirements

Knowledge and experience in outreach services, housing location services, short term retention/ stabilization services, Housing First and Harm Reduction philosophies of service delivery.
Demonstrate leadership of managing programs, case management services, organizations or teams, with multiple staff oversight.
Clinical experience, problem-solving intervention, crisis intervention, understanding and commitment to Recovery Model philosophy.
Familiarity with dedication to the Housing First and Harm Reduction models.
BA with 3 years' experience in the social service field working with housing resources.
Experience working with the mentally ill population in a community setting necessary.
Ability to work as a part of and supervise a team is crucial.
Position requires previous management and case management experience.
Knowledge of Microsoft Office 365 and homeless databases is essential (HMIS/Welligent).
Must have own transportation and current California driver’s license and insurance with good driving record at all times.

Nice To Haves

Master degree preferred.
Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) preferred.

Responsibilities

Provide oversight of day-to-day operations of Monterey County Programs, including training and supervision of the Outreach and Housing Specialists, SCI Case Managers, SCI Clinician, etc.
Develop, review, and provide guidance as needed on written program policies and protocols.
Enhance Program Manager leadership skills through regular coaching, gradual release of responsibilities, and effective reflection practice.
Ensure integration of Evidence Based Practices, standards of excellence, and SUOS core values into daily work and programming.
Work collaboratively and strategically with other community organizations to support a seamless and coordinated system of care.
Provide oversight on financial assistance and track budget spend downs. Amend/modify budgets when needed to reflect programmatic changes and timeline adjustments.
Assist the Senior Director with the preparation of any new RFQs, RFIs, and RFPs proposals.
Participate in leadership, community, and partner meetings and actively work on solving regional challenges in a collaborative manner.
Provide leadership, guidance, and direct management of program staff.
Analyze program reports and numbers to identify trends and make projections or recommendations for program modifications.
Respond to emergency and priority situations such as safety and security measures.
Collaborate with the local CoC’s on calls, partner agencies, meetings, preparation and completion of monthly invoices for reimbursement.
Facilitate and model effective case conferencing and gradually release responsibility to Program Managers.
Lead internal training and workshops for staff development, and if appropriate, agency-wide training.
Oversee tracking, charting, and documentation for all services, file maintenance, daily logging, invoicing, and budget compliance.
Submit census reports weekly to appropriate parties.
Complete quarterly reporting/monthly reporting or other designated contractual reports and create spaces for staff to discuss project outcomes and inform reporting process.
Ensure staff are completing all required documentation in HMIS, Welligent and other databases, such as housing move ins and other data points.
Work closely with QA and billing staff to ensure timely payments, compliant charting and resolution of back-end system issues with clearinghouse and data entry.
Mitigate billing denials through a combination of successful EHR data entry and programmatic discernment.
Complete leveraged funding reports for funders interested in learning about budget maximization.
Hire essential staff and provide feedback and evaluation on a regular basis.
Provide professional development to team and elucidate Step-Up's position within the system of care and the larger social services continuum of care.
Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth in coordination with Quality Management.
Provide guidance and oversight into all aspects of service provision. This includes potential homeless outreach, referrals to emergency resources, landlord relationship building, housing navigation coordination, and case management services. Ensure staff are working with tenants to develop “good neighbor” habits and interface with neighboring properties to ensure Step Up is seen as a good neighbor. Coordinate interventions with Housing support staff and mental health provider staff both internal and from other agencies to ensure services are delivered which will promote housing retention and community integration.
Other Duties as assigned.