Director of Occupancy Planning

Cushman & Wakefield•Mclean, VA

22h

About The Position

The Director of Occupancy Planning is responsible for space management, planning, and occupancy for a dedicated account team or within the Center of Excellence. The role leads professionals who translate business requirements into solutions aligned with the client’s workplace model and real estate strategy, covering space and occupancy planning, design, moves, furniture, fixtures and equipment (FF&E), and data management. The position is responsible for space across the client’s portfolio. The Director develops client goals and planning solutions, maintains client partnerships, oversees service delivery and program standards, and guides the team’s operational, project, staffing, and resource activities. The role also manages organizational goals, headcount budgets, forecasting, and gearing ratios.

Requirements

Bachelor’s degree in a related discipline, such as architecture, interior design, corporate real estate, facilities management, planning or coordination, facilities, project management, or construction management.
Seven or more years of experience in a corporate real estate environment.
Strong verbal presentation skills and ability to communicate with executive-level audiences.
Analytical, organizational, and problem-solving skills, with a focus on long-term strategic vision.
Ability to process work quickly and accurately while priorities change.
Basic understanding of corporate real estate and financial concepts.
Strong team-player skills, adaptability, and ability to drive change and change management.
Advanced skills in Adobe and Microsoft application suites for role-related work, occupancy planning, and executive presentations.
Advanced understanding of CAFM/IWMS for space management.

Nice To Haves

Experience with Serraview is preferred.

Responsibilities

Define immediate and long-term client goals for occupancy and utilization analysis, strategy support, executable planning solutions, and accurate real estate allocation reporting.
Maintain a strong partnership with the client organization.
Develop an adaptable SPO delivery organization for a fast-paced, dynamic environment.
Ensure SPO deliverables meet SLA and KPI requirements.
Direct planning and development of new spatial activities and current projects and programs.
Work with account leadership peers, other service lines, and client representatives on staffing, future projects, and client relationships.
Ensure compliance with core program standards, including C&W tools, processes, templates, and outputs standardized and customized to the client.
Use root-cause analysis to develop and evaluate solutions and recommend courses of action for projects, processes, and program operations.
Collaborate with facilities, project management, and client real estate leadership to align day-to-day operations; recommend process adjustments when misalignment is identified.
Recommend ways to improve operational efficiency and service delivery, and direct development of tools and deliverables to implement solutions.
Oversee creation and maintenance of playbooks, templates, and tools.
Coach the team in space planning, move management, client and vendor relationship management, talent management, and resource utilization.
Direct development of planning proposals, site assessments for space efficiencies, utilization metrics, and supply-and-demand studies.
Direct project activities, including relocations, restacks, renovations, and consolidations.
Establish goals and objectives with timetables for the organizational unit and supervised sub-units.
Develop, present, and maintain headcount budgets, forecasting, and gearing ratios.