Director of Planning & Scheduling
About The Position
GRTC is seeking an innovative and strategic Director of Planning & Scheduling to lead the development, design, and optimization of public transportation service throughout the Richmond region. This is a unique opportunity to join one of the nation's most forward-thinking transit systems and help guide the future of mobility in a rapidly growing metropolitan area. As the region continues to experience significant population growth, economic development, and transformative transportation investments, the Director of Planning & Scheduling will play a critical role in advancing GRTC's mission to connect people to opportunities through safe, reliable, equitable, and innovative transit services. From expanding Bus Rapid Transit (BRT) corridors and implementing emerging mobility solutions to leveraging advanced analytics and technology-driven scheduling tools, this position offers the chance to directly influence how hundreds of thousands of residents and visitors move throughout Central Virginia. At GRTC, we are redefining what public transportation can be! You will join an organization recognized nationally for innovation, including pioneering fare-free transit service and advancing major mobility investments that support economic development, access, and quality of life throughout the region. This position offers the opportunity to: Lead planning and service design for one of the fastest-growing transit systems in Virginia. Influence major transit expansion initiatives, including BRT and regional mobility projects. Work directly with executive leadership, local governments, planning agencies, and community stakeholders. Utilize advanced planning, GIS, scheduling, and performance analytics tools to shape decision-making. Build and mentor a talented team of planners and schedulers. Drive projects that have a visible and lasting impact on the community. Grow professionally within an organization that values innovation, collaboration, and leadership development.
Requirements
- Bachelor's degree in Urban Planning, Transportation Planning, Engineering, Public Administration, Geography, or a related field.
- Seven (7) years of progressively responsible experience in transit planning, scheduling, transportation planning, or related disciplines.
- Three (3) years of supervisory or management experience.
- Demonstrated experience with transit scheduling systems and planning software.
- Strong analytical, communication, and stakeholder engagement skills.
Nice To Haves
- Master's degree in Transportation Planning, Urban Planning, Public Administration, Engineering, or related field.
- Experience with BRT planning, transit network redesign, or major service expansion initiatives.
- Experience with GIS platforms, transit performance analytics, and planning technologies.
- Knowledge of federal and state transit funding programs and planning requirements.
- AICP certification or ability to obtain certification.
- Experience leading multidisciplinary teams and managing consultant contracts.
Responsibilities
- Develop short-range, mid-range, and long-range transit service plans.
- Lead transit network redesign initiatives and service optimization efforts.
- Evaluate emerging mobility trends and recommend innovative service strategies.
- Support development and implementation of BRT, regional transit, and mobility expansion projects.
- Identify opportunities to improve ridership, accessibility, equity, and customer experience.
- Direct all fixed-route scheduling activities.
- Oversee run-cutting, blocking, service changes, and schedule implementation.
- Monitor route performance and service reliability using performance metrics and data analytics.
- Collaborate with Operations and Maintenance teams to ensure effective service delivery.
- Ensure schedules maximize efficiency while maintaining excellent customer service.
- Guide the use of planning and scheduling technology platforms.
- Lead analysis of ridership trends, travel demand, demographic changes, and service performance.
- Develop data-driven recommendations for service investments and operational improvements.
- Advance the use of predictive analytics, GIS mapping, AI-enabled tools, and business intelligence solutions.
- Represent GRTC with local governments, MPOs, transportation agencies, developers, consultants, and community organizations.
- Lead public engagement efforts associated with service changes and planning initiatives.
- Serve as a key partner in regional transportation planning and funding discussions.
- Present recommendations to executive leadership, governing boards, and public stakeholders.
- Lead, mentor, and develop planning and scheduling staff.
- Foster a culture of accountability, innovation, continuous improvement, and collaboration.
- Manage departmental budgets, consultant contracts, and project resources.
- Support succession planning and professional growth opportunities for team members.
- Additional duties and/or tasks may be assigned to maintain seamless service for the agency.
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What This Job Offers
Job Type
Full-time
Career Level
Director
