Director of Nursing Services

Behavioral Health Network•Worcester, MA

1d•Hybrid

About The Position

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Director of Nursing Services to join our Quality Assurance team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Requirements

Bachelor's Degree in Nursing required
Registered Nurse license in Massachusetts required
Minimum of five years of nursing experience in behavioral health, substance use treatment, community-based services, residential services, healthcare, or human services required
Minimum of five years of supervisory, management, quality, compliance, education, or enterprise consultation experience preferred
Demonstrated knowledge of medication administration, storage, documentation, safety, controlled substance procedures, and regulatory expectations required
Knowledge of MAP requirements, DMH expectations, DPH/BSAS requirements, accreditation standards, and corrective action monitoring strongly preferred
Strong organizational, analytical, verbal and written communication, facilitation, consultation, and presentation skills required
Proficiency with Microsoft Office 365, Teams, SharePoint, spreadsheets, reporting tools, and electronic documentation systems required
Valid driver's license and reliable transportation required for travel to BHN program locations as needed

Nice To Haves

Master's Degree in Nursing, Healthcare Administration, Public Health, Quality, Compliance, or a related field preferred

Responsibilities

Provide enterprise leadership, consultation, and guidance on nursing operations, practice standards, medication administration, storage, documentation, and clinical safety expectations across BHN programs
Serve as a central resource for nurse and non-nurse program leaders on nursing workflows, medication management processes, regulatory expectations, and safe practice standards
Oversee enterprise expectations for safe medication administration, storage, disposal, documentation, controlled substance tracking, and MAR review across MAP-registered and non-MAP programs
Support program readiness for licensing visits, DMH/MAP audits, DPH/BSAS reviews, accreditation surveys, and other regulatory or payer reviews
Provide supervision and direction to MAP Trainers and the MAP Compliance Coordinator, overseeing BHN's MAP program infrastructure and standardized compliance monitoring framework
Ensure routine, risk-based, and unannounced medication management audits are planned, tracked, completed, and followed up in accordance with established schedules
Review MAP compliance data, audit findings, corrective action completion, and repeat findings to support enterprise reporting and quality improvement
Support nursing education, competency development, and training initiatives related to medication administration, medication safety, and nursing practice needs
Partner with Talent Acquisition and hiring managers to provide nursing subject matter expertise for role design, candidate screening, and workforce planning
Collaborate with the Director of Population Health and Organizational Quality and the Director of Clinical Compliance to align nursing monitoring with quality initiatives, risk management, and incident trend review
Support the Incidents, Complaints, and Investigations (ICI) process by providing nursing subject matter expertise, record review, and corrective action input
Maintain appropriate independence and objectivity in monitoring functions while building collaborative relationships with program leaders and staff