Director of Member Growth

CertainPath™ • Addison, TX

3d

About The Position

Director of Member Growth at CertainPath. Help Business Owners Grow. Build Lasting Relationships. Drive Meaningful Impact. At CertainPath, we help home service contractors build stronger businesses through coaching, education, technology, marketing, and strategic partnerships. Our members rely on us to help them grow, solve challenges, and achieve long-term success. We're looking for a Director of Member Growth who combines the drive and consultative skills of a successful sales professional with the relationship-building mindset of a trusted advisor. This isn't a high-volume transactional sales role. Instead, you'll partner with an established portfolio of members, helping them identify opportunities to maximize the value of their CertainPath membership while introducing additional solutions that support their business goals. If you enjoy building long-term relationships, asking thoughtful questions, uncovering opportunities, and helping customers succeed, we'd love to meet you.

Requirements

• Five (5)+ years of experience in consultative sales, account management, business development, or a related role.
• Demonstrated success growing revenue within existing customer accounts.
• Strong relationship-building and consultative selling skills.
• Experience managing a sales pipeline and consistently achieving revenue goals.
• Ability to communicate effectively with business owners and executive decision-makers.
• Experience using Salesforce or a comparable CRM platform.
• Strong organizational, presentation, and problem-solving skills.

Nice To Haves

• Experience working with home service businesses or within a membership-based organization.
• Experience selling multiple business solutions into an existing customer base.
• Experience partnering closely with customer success, consulting, or coaching teams.
• Bachelor's degree in Business, Marketing, Communications, or a related field.

Responsibilities

• Serve as the primary growth partner for an assigned portfolio of existing CertainPath members.
• Work alongside Business Coaches to help members navigate the next stage of their business journey by recommending membership enhancements and additional CertainPath solutions that align with their goals.
• Build trusted relationships with an established portfolio of CertainPath members.
• Partner with Business Coaches to identify opportunities for business growth and expanded engagement.
• Conduct consultative discovery conversations to understand each member's goals, operational challenges, and priorities.
• Recommend Stage Membership solutions and additional CertainPath products and services that create measurable value.
• Present solutions, demonstrate ROI, and guide members through the decision-making process.
• Develop strategic account plans that increase member engagement and long-term partnership.
• Maintain an active pipeline and accurately manage opportunities within Salesforce.
• Collaborate with Coaching, Marketing, Product, and Member Experience teams to deliver a seamless member experience.
• Consistently achieve individual growth and revenue objectives while maintaining a member-first approach.

Benefits

• Collaborative team environment
• Values continuous learning
• Values innovation
• Values meaningful relationships
• Opportunity to make a measurable impact on the success of thousands of business owners
• Opportunity to grow your own career

What This Job Offers

• Job Type: Full-time
• Career Level: Director