Director of Medical Operations

UNION COMMUNITY CARE•Lancaster, PA

14d

About The Position

The Director of Medical Operations works closely with the EVP/Chief Operating Officer to implement organizational strategic goals, objectives, and initiatives. The role oversees day-to-day operations at Union Community Care sites, including staff coaching and professional development, strengthening team spirit and organizational culture, supporting high-quality patient care delivery, patient flow, clinical workflow, compliance, and patient engagement. The Director helps ensure effective and efficient site operations, supports care teams and site leads, and promotes consistent practices across sites. The position includes leading cohesive teams, engaging frontline staff in patient-centered service, evaluating team roles and processes, and facilitating evidence-based improvements and change. The role also participates in mandatory all-staff meetings, team meetings, and trainings, and performs other work-related duties as assigned.

Requirements

Five years of administrative experience.
Strong understanding of Microsoft products.
Strong written, verbal, analytical, and interpersonal skills.
Exceptional leadership skills.
English proficiency.

Nice To Haves

Bachelor’s degree in healthcare administration preferred.

Responsibilities

Ensure effective and efficient operations at the assigned site.
Partner with site care teams to support excellent patient care, teamwork, and achievement of Union’s strategic and quality goals.
Collaborate with other Union directors to support consistent results in patient targets, financial performance, staff engagement, and patient engagement.
Ensure adoption of standard work and participate in quality improvement initiatives to improve workflow.
Support site leads with site-level support and problem-solving.
Lead staff by developing cohesive teams and nurture and support the Empowered Leadership Model.
Engage frontline staff in providing excellent patient-centered services.
Continuously evaluate the quality and effectiveness of team roles and processes.
Establish and maintain a playbook for site operations to support consistent, uniform practices across sites.
Identify evidence-based changes needed in support staff and practice, and facilitate the initiation, adoption, and adaptation of change.
Provide intentional and frequent communication about organizational information.
Participate in mandatory all-staff meetings, team meetings, and trainings.
Perform other work-related duties as assigned.