Physician Director of Medical Operations

Concentra•Indianapolis, IN

13d

About The Position

The Director of Medical Operations leads clinical teams and medical operations across all Concentra locations in Indiana, including outpatient centers and on-site clinics. The role focuses on clinical service delivery, key business metrics, clinician support, growth of core business, implementation of strategy, and relationships across the markets. The Director ensures excellent patient care, patient satisfaction, and employer experience. The position is 100% general and administrative, with 80% of time spent at sites, and is eligible for an annual leadership bonus. The role oversees clinical quality, patient safety, clinical and financial performance, staffing, clinician development, and patient and client experience. It maintains clinical proficiency to support coaching and provide coverage when needed, while partnering with therapy and operations teams to optimize workflows. The Director also develops and executes business plans and strategies, manages relationships with employers and other market stakeholders, and leads talent management for clinicians in the area.

Requirements

Board certification in Occupational Medicine or a related specialty such as Emergency Medicine, Family Medicine, Sports Medicine, or Internal Medicine.
Current unrestricted medical license in the state of jurisdiction, as required for clinical and/or business duties.
Unrestricted DEA license for the state of jurisdiction.
Active DOT/FMCSA certification or willingness to obtain it during credentialing.
MD or DO degree from an accredited institution.
At least five years of directly applicable experience, including relevant clinical and supervisory experience for the clinical scope.
Understand relevant workers’ compensation laws, state medical board requirements and processes, and risk management processes.
Demonstrate Concentra core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Strong customer service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Strong service philosophy and focus on achieving defined service standards.
Support and commit to Concentra’s core practice standards, policies, and procedures.
Excellent communication skills, including speaking, presentation, listening, telephone, negotiation, business, and medical writing skills.
Strong interpersonal and communication skills.
Working knowledge of human resources principles and practices, including recruitment, selection, coaching, and performance management.
Proven ability to supervise professionals and to review their clinical work against professional standards and practice guidelines.
Ability to supervise, evaluate, coach, and develop staff.
Ability to foster a cooperative and harmonious working climate that supports employee morale and productivity.
Patient-first orientation and enjoyment of treating patients; superior patient/customer service and bedside manner.
Ability to work as a team member in a multidisciplinary environment and value others’ contributions to outcomes.
Professional, approachable, selfless demeanor with internal and external clients.
Ability to inspire team members to focus on high levels of customer satisfaction.
Willingness to learn and continuously improve, and to respond positively to feedback from audits, peer and supervisor observation, and reviews.
Working knowledge of medical office administration and procedures.
Basic computer skills, including email and basic Excel.
Excellent critical thinking, deductive reasoning, and decision-making skills.
Sense of urgency; ability to work to tight deadlines in a fast-paced environment and adapt to change and stressful situations.
Ability to demonstrate Concentra’s core values of healing focus, selfless heart, and tireless resolve to serve others.
Consistently demonstrate servant leadership by being welcoming, thoughtful, caring, respectful, and skilled in clinical care.

Nice To Haves

Three years of experience in managed care, physician management, and occupational/preventive medicine consulting with employer groups.
Experience developing and leading medical quality improvement programs, preferably in a managed care setting.
Preferred experience with electronic medical records.

Responsibilities

Ensure quality and patient safety through execution of the clinical model across markets and service lines.
Manage clinical and financial metrics, including PI’s, CMP, case length, days to first recheck, Specialist Referral Rate, and disability management and referral-pattern metrics; hold clinicians accountable.
Monitor and coach clinical outcomes and intervene in outlier cases.
Maintain clinical proficiency in patient care and EMR/PM systems to coach clinicians and provide coverage as needed; identify when Coding and EMR Specialists should intervene for field retraining.
Participate in appropriate risk management activities.
Drive patient and client experience and satisfaction metrics, including TAT, NPS, NPER, and ENPS.
Mentor clinicians on service delivery, including managing difficult patients.
Collaborate with therapy and operations teams to ensure optimal support and workflows and foster a caring treatment environment.
Maintain and leverage relationships with employers, payers, referral sources, networks, local communities, and stakeholders to drive market growth; respond to requests within 24 hours.
Coach clinicians on the clinical model, outcomes, business metrics, patient and client satisfaction, and center management.
Develop clinician success throughout the talent life cycle, including recruiting, hiring, onboarding, orientation, mentoring and development, engagement, retention, performance management, and succession planning.
Ensure patient care delivery teams function at an optimal level.
Foster collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and reward and recognition.
Lead and promote collaboration across disciplines and teams to achieve clinical and business outcomes.
Develop and execute action plans to address gaps in financial performance and growth across service lines and achieve the annual business plan.
Plan and execute strategies and new clinical and business processes within the region.
Manage clinical staffing and personnel costs.
Manage and monitor clinical and financial metrics, including efficiencies, cost per encounter, coding, and documentation, and understand their relationship to financial outcomes.

Benefits

Competitive base salary with annual merit increase opportunity.
Annual bonus incentive.
24 days of paid time off annually, with rollover.
5 days of paid CME time annually.
6 paid holidays.
Medical malpractice coverage.
Reimbursement, upon approval, for dues related to renewal of applicable licensure, certifications, and memberships.
401(k) with employer match.
Tuition reimbursement opportunity.
Medical, vision, prescription, and dental plans.
Life and disability insurance.
Colleague referral bonus program.
Opportunity to teach residents and students.
Training provided in Occupational Medicine.
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance.
Pre-tax health care and dependent care spending accounts (FSA).
Concentra-accredited CME courses.
Occupational Health University.
Leadership development programs.
Relocation assistance when applicable.
Opportunities for advancement locally and nationally.