Director of Marketing and Patron Services

California State University, Fullerton•Fullerton, CA

8d•$5,053 - $16,221•Onsite

About The Position

California State University, Fullerton’s College of the Arts within the Division of Academic Affairs is seeking an exceptional individual to join its Arts Marketing and Patron Services department as the Director of Marketing and Patron Services (Administrator II). The ideal candidate will possess a positive attitude, an active, energetic mind, and a leadership style characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness. This role provides comprehensive marketing and administrative leadership for the College of the Arts (COTA), including the Dean's Office, Development, the Department of Art, the Department of Theatre and Dance, the School of Music, and the Marketing and Patron Services offices. The position is responsible for overseeing personnel and managing operations within the Marketing and Patron Services Office and Box Office, ensuring productivity and efficiency across the units. The Director is dedicated to planning and managing strategic marketing campaigns for the College of the Arts, including overseeing marketing operations, advising on image and brand identity for the Performing Arts Center and COTA Galleries, promoting collaboration between departments and schools, and overseeing the creation of student recruitment promotional materials for the College. The Director plays a critical role in ensuring cohesive communication strategies, effective audience engagement, and the successful promotion of the College's highly visible performing and visual arts programs.

Requirements

Bachelor of Arts degree from an accredited four-year college or university.
Excellent communication (verbal, written) and math skills.
Working practical knowledge of computer programs such as Microsoft Office and Adobe Creative Suite.
Demonstrated creativity in producing successful marketing campaigns, including electronic and printed materials.
Working knowledge of best practices in website design and maintenance.
Fundamental understanding of graphic design concepts.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

Master of Arts degree from an accredited college or university.
Experience in and demonstrated general knowledge of all the arts (music, dance, theatre, and visual arts).
In-depth training and knowledge of best business practices in marketing, publicity, and public relations procedures.
Leadership experience with an arts organization, a college/university, or a producing agency—ability to collaborate successfully with the College of the Arts and all-university faculty/staff/students.

Responsibilities

Provides comprehensive marketing and administrative leadership for the College of the Arts (COTA), including the Dean's Office, Development, the Department of Art, the Department of Theatre and Dance, the School of Music, and the Marketing and Patron Services offices.
Oversees personnel and manages operations within the Marketing and Patron Services Office and Box Office, ensuring productivity and efficiency across the units.
Responsible for strategic planning, directing, and managing marketing campaigns to support the College's goals and initiatives.
Oversees marketing operations, advises on image and brand identity for the Performing Arts Center and COTA Galleries, promotes collaboration between departments and schools, and oversees the creation of student recruitment promotional materials for the College.
Oversees the Marketing and Patron Services Office personnel and Box Office staff, monitoring productions, and providing leadership and expertise.
Conducts weekly staff meetings, fund reconciliation, oversight of box office operations, front-of-house audience services, purchasing, printing, financial projections, and reports.
Consults with the Dean and Associate Dean on policy and personnel matters, coordinating communication across departments, and advises on operating policies for the Performing Arts Center.
Oversees all College of the Arts websites and social media.
Ensures cohesive communication strategies, effective audience engagement, and the successful promotion of the College's highly visible performing and visual arts programs.
Other duties as assigned.