Library Patron Services Clerk

City of Farmington•Farmington, NM

2d•Onsite

About The Position

The City of Farmington is seeking a Library Patron Services Clerk for the Farmington Public Library. This is a part-time, temporary position with varying hours (approximately 15-25 per week), including evenings, weekends, and holidays. The role involves providing excellent customer service, assisting patrons with library services and resources, managing patron accounts, processing materials, collecting fees, and maintaining the library's appearance. The position requires accuracy, attention to detail, multitasking, flexibility, and strong customer service skills. Training is hands-on and primarily through oral instruction and observation.

Requirements

Valid driver's license required with acceptable driving record for the past three years.
Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel, and the public.
Ability to communicate courteously and effectively with co-workers, supervisors, other City personnel, and the public on all age levels and cultural backgrounds.
Ability to deal tactfully, courteously, patiently, and effectively with staff and the public on all age levels and cultural backgrounds in any situations.
Ability to learn and use library organization systems, including Dewey Decimal Classification, for the purpose of shelving books and locating material in all areas of the library.
Ability to understand and apply circulation and library procedures and policies.
Ability to verify information and make necessary corrections, using a high level of accuracy.
Ability to work independently, with minimal supervision after training, within the context of a team environment.
Knowledge of basic mathematical functions such as addition, subtraction, multiplication, etc.
Ability to organize, sort, and file alphabetically and numerically.
Ability to handle money and make correct change.
Ability to work with frequent interruptions and adapt to changes in work environment.
Ability to use discretion and maintain confidentiality, in accordance with library policies and laws.
Ability to communicate and follow instructions, both oral and written, and follow established routines.
Ability to learn to use the tools and equipment listed, including the library's online catalog and automation system and use them effectively to perform assigned duties.
Must be available to work a varied schedule including evenings, weekends and holidays.
Attendance is an essential function of this position.
Must complete 3 TestGenius tests (Data Entry 1, Record Locating, Customer Service Interaction) within 3 days past the closing date.

Nice To Haves

Accuracy, detail-oriented, multi-tasking, flexible, team player, and strong customer service skill are vital in this position.

Responsibilities

Provides excellent customer service in a timely manner, resolves issues promptly, delivers a positive experience, and ensures satisfaction and loyalty.
Greets patrons in person or on the phone, provides and locates information or refers inquiries to appropriate personnel.
Assists patrons with the library's online services, requests, materials, and facilities.
Explains circulation and library procedures and policies.
Instructs patrons in the use of the library's automated systems, online services, and equipment.
Promotes library services and activities.
Serves the public at the Circulation Desk, opening and closing for daily operations.
Registers, renews, reviews, modifies, and maintains patron accounts.
Inputs patron data accurately and efficiently into the library's computer system.
Discards and purges patron records.
Discharges library materials using the automated return system.
Monitors the return system as materials are automatically being discharged and sorted.
Reports any issues with the return system in a timely manner.
Empties the book drop and the automated return bins.
Inspects, checks out, or routes materials to proper locations.
Sorts, counts, and organizes materials on book carts for shelving.
Assesses and collects fees, fines, refunds, and lost payments.
Operates cash register, makes proper change and processes credit card payments.
Assists with counting, preparing, and balancing the cash registers and daily receipts.
Operates and utilizes the library's computers and computer system to perform routine searches, maintenance, analysis, and data verification or entry.
Maintains absolute confidentiality and privacy of patron records and work-related issues.
Maintains a neat and orderly appearance of the circulation desk and the library.
May assist with shelving or shelf-reading materials in all areas of the library.
May perform other basic duties in circulation, other areas of the library, or branch library as necessary.
Learns responsibilities, procedures, and policies primarily through oral instruction and observation.
Understands and follows written and/or verbal instructions.
Participates and attends trainings, daily shows, programs, and other projects of the library as required and/or assigned.
Operates a motor vehicle to assist in carrying out the business of the department and the City.
Complies with Patron Services department and library procedures and policies, and the City guidelines, rules, regulations, procedures, and policies.