Director of Marketing and Patron Services

CSU Careers•Fullerton, CA

7d•Onsite

About The Position

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility. Cal State Fullerton’s College of the Arts within the Division of Academic Affairs is an essential part of the creative fabric of Southern California, proudly serving as both an academic and cultural resource. We are a living laboratory for the arts, where success is measured in lines of dialogue, phrases of choreography, sheets of music and slabs of clay. Our alumni leave lasting legacies by contributing to the vitality of the arts nationally and globally and can be found in all facets of the thriving art and entertainment industries. We seek an exception individual to join our Arts Marketing and Patron Services department as the Director of Marketing and Patron Services (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Requirements

Bachelor of Arts degree from an accredited four-year college or university.
Possession of excellent communication (verbal, written) and math skills.
Working practical knowledge of computer programs such as Microsoft Office and Adobe Creative Suite.
Demonstrated creativity in producing successful marketing campaigns, including electronic and printed materials.
Working knowledge of best practices in website design and maintenance.
Fundamental understanding of graphic design concepts.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Nice To Haves

Master of Arts degree from an accredited college or university.
Experience in and demonstrated general knowledge of all the arts (music, dance, theatre, and visual arts).
In-depth training and knowledge of best business practices in marketing, publicity, and public relations procedures.
Leadership experience with an arts organization, a college/university, or a producing agency—ability to collaborate successfully with the College of the Arts and all-university faculty/staff/students.

Responsibilities

Provides comprehensive marketing and administrative leadership for the College of the Arts (COTA), including the Dean's Office, Development, the Department of Art, the Department of Theatre and Dance, the School of Music, and the Marketing and Patron Services offices.
Oversees personnel and manages operations within the Marketing and Patron Services Office and Box Office, ensuring productivity and efficiency across the units.
Responsible for strategic planning, directing, and managing marketing campaigns to support the College's goals and initiatives.
Planning and managing strategic marketing campaigns for the College of the Arts.
Overseeing marketing operations, advising on image and brand identity for the Performing Arts Center and COTA Galleries, promoting collaboration between departments and schools, and overseeing the creation of student recruitment promotional materials for the College.
Oversees the Marketing and Patron Services Office personnel and Box Office staff, monitoring productions, and providing leadership and expertise.
Includes weekly staff meetings, fund reconciliation, oversight of box office operations, front-of-house audience services, purchasing, printing, financial projections, and reports.
Consults with the Dean and Associate Dean on policy and personnel matters, coordinating communication across departments, and advises on operating policies for the Performing Arts Center.
Oversees all College of the Arts websites and social media.
Plays a critical role in ensuring cohesive communication strategies, effective audience engagement, and the successful promotion of the College's highly visible performing and visual arts programs.
Other duties as assigned.