Director of Maintenance - MRO

Signature Aviation•Omaha, NE

About The Position

The Director of Maintenance (DOM) is the Accountable Manager and reports directly to the VP Signature Technic Air. The DOM is responsible for the maintenance facility’s profit and loss and oversees all facility operations, including planning, directing, and coordinating the repair and overhaul of aircraft, engines, and components. The role maintains inspection standards, methods, and procedures to ensure compliance with manufacturer specifications and recommendations and applicable Federal Aviation Regulations (FARs). The DOM acts as a liaison among the repair station, customers, the FAA, and other government agencies, and has final authority to approve aircraft for return to service. The position also leads the facility’s financial and business management, customer relationships, staffing, employee development, safety culture, and continuous improvement. It ensures the availability and proper use of technical data, tools, equipment, inspection processes, and maintenance records required for work performed by the repair station.

Requirements

High school diploma or equivalent.
Airframe and Powerplant (A&P) License.
At least eight years of aircraft repair experience.
Financial and maintenance management experience.
Valid driver's license.
Strong interpersonal, oral, and written communication skills.
General knowledge of business management and accounting.
Proficiency with personal computers and Microsoft Office products.
Demonstrated entrepreneurship, change leadership, negotiation and influence, business acumen, operational decision-making, customer orientation, results orientation, work management and measurement, interpersonal skills, and the ability to communicate positively and effectively with customers.
Ability to read, write, speak, and understand English fluently.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to interpret a wide range of technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Direct involvement in the Operations Department budgeting process.

Nice To Haves

Bachelor’s degree from a four-year college or university.

Responsibilities

Maintain the Repair Station and Quality Control Manual, including reviewing and approving revisions and ensuring personnel have access to a current copy.
Review discrepancies on articles in maintenance, prepare maintenance or repair estimates, and determine work scope and personnel requirements.
Oversee maintenance, repair, and overhaul of aircraft, power plants, flight systems, parts, and assemblies.
Address questions and problems related to work in progress.
Discuss work scope and maintenance requirements with customers and obtain approval of work orders.
Ensure maintenance and repair documentation conforms to approved technical data, repair station procedures, and company quality control standards; approve eligible work for return to service.
Ensure inspections are performed before return-to-service approval and that required inspection and maintenance records, reports, and forms are correctly completed.
Ensure hangar and shop equipment and tools are serviceable, and maintain adequate housekeeping and safety equipment in hangars and facilities.
Ensure employees perform work consistent with their capabilities and professional licenses; recommend discipline and training for Maintenance Technicians and Leads/Inspectors.
Maintain a library of FAA regulations, Airworthiness Directives, aircraft specifications, and other technical data needed for work within the repair station’s ratings, and ensure technical data is available for all work performed.
Inspect repairs and alterations, or delegate inspection and return-to-service approval to qualified and properly rated personnel.
Ensure periodic checks and calibrations of special tools and test equipment are completed and that current records are maintained.
Ensure inspection, FAA, and maintenance forms and log entries are correctly completed and repair station records remain current.
Determine whether components and parts undergoing overhaul, repair, or alteration conform to approved technical data.
Ensure applications are made for Special Flight Permits or other special authorizations when necessary and allowed by the FARs.
Assign personnel to inspect work performed away from the repair station.
Verify work orders, inspection sheets, and discrepancies are completed and inspected before approving an item for return to service.
Conduct ongoing competitive analysis, including selling points, product offerings, and pricing.
Develop customer and airport authority relationships to create business opportunities.
Promote a safety culture through daily observation, routine audits, maintenance of SHEBBA, monthly safety meetings, training, and documented safety procedures.
Interact regularly with customers, promote the maintenance facility, assess customer satisfaction, and use feedback to improve capabilities and processes.
Encourage employee suggestions and participation in improving and growing the facility, its processes, and its people.
Develop business plans with capital requirements and anticipated performance, and prepare the maintenance facility budget based on its capabilities and opportunities.
Manage maintenance facility finances, including capital expenditures, forecasting, budgeting, audit performance, and expense management.
Carry out management responsibilities in accordance with organizational policies and applicable laws.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; conduct merit reviews; and address employee relations issues.
Maintain appropriate staffing levels and ensure employees receive company communications and required training, including safety, customer service standards, and company values.
Develop and train employees to improve work performance and maximize potential.
Monitor and control expenses, work hours, and inventory.