Director of Learning & Development - Regent Santa Monica Beach

IHG•CA, CA

About The Position

The Director of Learning & Development creates and implements training and development programs for team members at an ultra-luxury hotel. The role identifies areas where team members can improve their skills, knowledge, and behavior to ensure exceptional service delivery, including compliance with Forbes 5-star standards. Working closely with management and department leaders, the director develops and delivers programs that enhance team members’ capabilities and align with the organization’s objectives. The position designs learning experiences, develops new employee orientation, maintains training resources, assesses program effectiveness, keeps current with industry practices, and works with HR on career development plans. The role is based at Regent Santa Monica Beach, an IHG luxury hotel and resort in Santa Monica, California.

Requirements

Bachelor's degree in HR, Education, Hospitality, or a related field.
At least 3 years of experience in a learning and development role.
Experience developing and delivering training programs for diverse employee groups.
Strong communication and presentation skills.
Excellent organizational and project management skills.
Proficiency in Microsoft Office and Learning Management Systems.
Ability to work collaboratively with cross-functional teams and build relationships with stakeholders at all levels.
Strong attention to detail and analytical skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Passion for continuous learning and development.

Nice To Haves

Learning and development experience in the hospitality industry or an ultra-luxury setting is preferred.

Responsibilities

Develop and implement learning and development programs that meet the needs of hotel team members.
Conduct needs assessments to identify skills, knowledge, and behavior improvements needed to deliver exceptional customer service compliant with Forbes 5-star standards.
Collaborate with department managers to determine training needs and develop tailored programs for each department.
Design and deliver engaging, interactive training sessions, workshops, and other learning experiences aligned with the hotel's values and standards.
Develop and deliver new employee orientation programs to prepare new hires for their roles.
Develop and maintain training materials, including manuals, job aids, and e-learning courses.
Evaluate training effectiveness through post-training assessments and surveys.
Keep up to date with industry trends and incorporate best practices into learning and development programs.
Collaborate with HR to develop career development plans for team members.