Director of Learning and Development

LoanPro•Farmington, UT

19h

About The Position

The Director of Capability Development & Enterprise Enablement will design, execute, and govern a unified enterprise-wide learning architecture for employees, embedded partners, and commercial customers. The role is responsible for executing strategic learning and development initiatives and translating corporate outcomes into a repeatable capability system connecting role performance, technical mastery, hands-on sandbox practice, and project-based certification. The position will establish LoanPro’s shared enterprise learning foundation, deploy the Embedded Partner Academy, and operationalize the Synchronous Partner Delivery system. It will optimize TalentLMS, align learning across seven technical roles and partner ecosystems, and scale commercial client education to support platform autonomy, partner self-sufficiency, and training revenue. The role also leads employee career paths and certification, client-facing certification and ongoing training, and enablement for embedded distribution partners. The director will own hands-on workshops, commercial customer education, LMS architecture, capability reporting, and project governance. Team members reporting to this position will interface with Product, Technology, and Marketing to keep LoanPro’s Help and API documentation updated as new features and training are released. The role also requires developing deep knowledge of LoanPro’s software, its functions, and how customers use it.

Requirements

Advanced degree in Learning Design and Technology or Instructional Design, or equivalent experience.
Demonstrated expertise configuring and managing enterprise LMS platforms, including branch governance, custom learning paths, badging, and recertifications.
Proven ability to monetize training offerings, design fee-based academy programs, articulate ROI, and partner with Sales and Customer Experience leadership.
Demonstrated capability managing phased implementations, structured review gates, SME matrix management, and change-control processes.
Excellent oral and written communication skills, including group presentation facilitation, and consulting skills.
Ability to assess needs, influence, collaborate, deliver, and partner at the most senior organizational levels.
Ability to build collaborative, trustworthy relationships across functions and geographies.
Strategic, enterprise-wide, systems-thinking capabilities.
Good analytical and deductive reasoning skills.
Thoughtful leadership and strong management capabilities.
Ability to influence at all organizational levels, including senior executives.
Ability to consult with colleagues to identify issues, determine potential solutions, and analyze impacts on the broader organization.
Ability to build relationships across different styles and cultures and form networks inside and outside the company.
Ability to use core technology to report information, analyze data, and develop analytical models.
Proficiency in G Suite applications and industry-specific analysis software.
Basic understanding of the industry and ability to become a subject matter expert on the job.
Ability to work proactively in a fast-paced team environment.
Innovation and problem-solving skills, including the ability to develop and propose equipment-based solutions for clients.

Nice To Haves

Experience with CRM, SaaS platforms, or FinTech solutions is highly desirable.
A master's or Ph.D. degree in Learning Design and Technology or Instructional Design is preferred.

Responsibilities

Design, execute, and govern enterprise-wide learning architecture for employees, embedded partners, and commercial customers.
Translate corporate outcomes into a repeatable capability system linking role performance, technical mastery, sandbox practice, and project-based certification.
Establish LoanPro’s shared enterprise learning foundation, deploy the Embedded Partner Academy, and operationalize the Synchronous Partner Delivery system.
Lead employee career paths and certification, client-facing certification programs and ongoing training, and enablement for embedded distribution partners.
Facilitate and govern hands-on workshops covering architectural co-design, statement-of-work scoping, sandbox configuration, migration and ETL, lifecycle simulation, and quality assurance and control.
Develop fee-based customer training for servicing, collections, and technical administration teams to improve self-sufficiency and reduce support ticket volume.
Administer TalentLMS, configuring branches, groups, learning paths, badges, automated recertifications, and white-label access controls.
Track, analyze, and present capability KPIs—including time to autonomy, capstone pass rates, ticket friction, certification completions, and partner self-sufficiency—in quarterly business reviews.
Enforce project governance across Align, Discover, Architect, Develop, Enable, and Measure stages, using SME review gates and structured change control.
Lead cross-functional alignment across seven technical roles and partner ecosystems.
Ensure team members interface with Product, Technology, and Marketing to keep Help and API documentation current and enhanced as features and training are released.
Develop deep knowledge of LoanPro’s software, its functions, customer needs, and how customers use the product.
Perform other duties as prescribed; responsibilities and activities may change.