Director of IT ERP & Analytics Solutions

Adelphi Group•Skokie, IL

4d•$150,000 - $170,000•Hybrid

About The Position

IMS is seeking a dynamic, results-oriented Director of IT to lead the teams responsible for ERP solutions, business systems analysis, application support, quality assurance, and business intelligence reporting. Reporting to the VP of IT, the Director is accountable for reliable, effective delivery and enhancement of business-critical applications supporting supply chain, finance, client, and operational processes. The role leads four direct reports: the Business Systems Analyst Manager, Application Development Manager, IT Support / Quality Assurance Manager, and Associate Manager of Analytics. The Director owns the roadmap and operating performance of ERP-related applications, ERP functionality, and ERP-facing integration readiness. The role provides functional and technical leadership for JD Edwards World on IBM i and associated ERP applications, and oversees EDI, file-based, batch, and other non-API integrations. API platform development and enterprise data warehouse operations belong to the Director of Data Management & Integrations, with whom this role partners to ensure effective ERP connections. The Director also works with the Director of PMO and the separate Salesforce team responsible for Salesforce, Commerce Cloud, and Service Cloud. The position is responsible for developing managers, aligning priorities, translating business objectives into technology roadmaps, defining and improving measurable outcomes, and maintaining operational reliability, quality, security, and accountability. It oversees ERP application support, QA, analytics reporting, cloud-provider coordination for the ERP hosting environment, recovery readiness, budgets, vendors, policies, and compliance within its areas. A central expectation is hands-on leadership in adopting approved AI and automation capabilities across development, analysis, support, QA, and reporting, with measurable improvements while protecting company and client data. IMS offers a comprehensive compensation and benefits package. The position is subject to Omnicom’s policy requiring employees to work in the office a minimum of three days per week, unless additional in-office days are directed by the agency or manager.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
10+ years of progressive enterprise applications, ERP, or business technology experience, including 5+ years leading managers or multiple technology teams.
Demonstrated ownership of complex ERP-based solutions and business processes in distribution, supply chain, order-to-cash, procure-to-pay, warehousing, transportation, or finance.
Strong working knowledge of ERP application delivery, business systems analysis, production support, QA, non-API integrations such as EDI and batch/file-based exchanges, and business intelligence reporting.
Ability to lead technical specialists without serving as the primary hands-on developer, with sufficient fluency to challenge designs, diagnose risks, and make sound decisions.
Experience collaborating across integration, enterprise data, Salesforce/eCommerce, infrastructure, security, and PMO functions with clear ownership boundaries.
Proven ability to manage managers, establish and enforce IT policies and controls, lead budget planning and spend governance, manage vendors, and drive measurable service and delivery outcomes.
Demonstrated practical adoption of AI and automation tools, or strong evidence of successfully driving transformative technology adoption and measurable productivity improvement.
Excellent executive communication, leadership, problem-solving, stakeholder management, and organizational skills.

Nice To Haves

Experience with JD Edwards World, IBM i (AS/400), RPG, SQL, DB2 for i, and IBM i application delivery tools such as Rocket DevOps / Aldon.
Experience with EDI X12 transactions, managed file transfer, batch schedules, and integration monitoring and exception handling.
Familiarity with REST APIs and ERP-facing integrations, including interfaces to Salesforce Commerce Cloud and Service Cloud.
Experience leading Power BI reporting and collaborating with modern enterprise data warehouse teams.
Knowledge of Jira, ServiceNow, agile/waterfall/hybrid delivery methods, and enterprise change management.
Experience leading AI-enabled process improvements across multiple IT functions.

Responsibilities

Lead, coach, and hold accountable four functional managers; build succession, cross-training, staffing, and professional development plans.
Own the roadmap and operating performance of ERP-related applications, business analysis, application support, quality assurance, and analytics reporting.
Partner with the VP of IT and business leadership on priorities, capacity, budgets, investment decisions, vendor performance, and business cases.
Establish measurable service, quality, delivery, and productivity KPIs; routinely review performance and drive corrective action.
Provide functional and technical leadership for JD Edwards World on IBM i and associated ERP applications supporting end-to-end supply chain management.
Direct application development and business systems analysis managers in solution design, development, configuration, testing, deployment, documentation, and maintainability.
Oversee application lifecycle planning, modernization, technical debt reduction, change control, and production stability in coordination with infrastructure and security stakeholders.
Own delivery and operational effectiveness of non-API integrations, including EDI, scheduled batch processing, managed file transfers, and other ERP-related file exchanges.
Define ERP-side interface requirements, mappings, validation, exception handling, reconciliation, testing, monitoring, and support.
Partner with the Director of Data Management & Integrations on API transactions connecting with ERP and collaborate with the Salesforce team on Salesforce-to-ERP processes, testing, issue resolution, and releases.
Partner with the cloud infrastructure provider to ensure ERP hosting performance, availability, reliability, security, and capacity; monitor performance and resolve infrastructure issues.
Ensure backup, retention, monitoring, recovery procedures, disaster recovery, and high-availability readiness are maintained and validated, including annual failover and failback testing.
Review cloud-provider service levels and operational performance; coordinate infrastructure planning, upgrades, capacity, and costs with the VP of IT and provider.
Direct application support and QA, manage escalations and incidents, and resolve recurring issues through root-cause analysis.
Ensure disciplined QA, system integration and regression testing, UAT coordination, release readiness, and defect management.
Establish procedures for knowledge management, change management, access control, audit support, and application recovery readiness.
Provide strategic direction for Power BI dashboards, operational reporting, financial insights, and client-facing analytics; prioritize demand based on business value, accuracy, usability, stakeholder needs, and capacity.
Partner with the Director of Data Management & Integrations on data definitions, data quality, availability, and changes to warehouse-managed datasets without owning warehouse architecture, pipelines, or platform operations.
Work with the Director of PMO on project priorities, scope, resources, schedules, dependencies, governance, and delivery reporting; provide functional and technical team leadership for projects.
Build relationships with Finance, Operations, Client Services, business owners, vendors, and external customers, communicating plans, decisions, risks, and results.
Oversee vendor evaluations, recommendations, contract and service performance, and operational investments within assigned areas.
Maintain, communicate, and enforce policies and procedures for SDLC, data governance, business continuity, disaster recovery, and information security across accountable teams; review compliance and lead remediation.
Keep ERP recovery procedures, dependencies, runbooks, and business continuity and disaster recovery test participation current; track findings and corrective actions.
Develop and manage annual operating and project budgets; evaluate spend, renewals, and investments; prepare cost estimates and business cases; monitor forecasts and variances; identify savings; and oversee vendor financial performance.
Champion practical AI and automation use cases across development, requirements, documentation, testing, support, root-cause analysis, and analytics; support manager adoption, reusable practices, and team training.
Set baselines and measure AI adoption and impact; evaluate AI-assisted outputs for accuracy, security, privacy, maintainability, and policy compliance, retaining appropriate human review and approval.