Director, IT

Shipfusion•Irving, TX

About The Position

Shipfusion is hiring a Director of IT & Infrastructure to lead the strategic direction of its IT, IoT, and cloud infrastructure functions across North America. Reporting to the Sr. VP, Technology, this senior leadership role will establish and lead a dedicated IT function, treating IT as a strategic enabler of business growth. The role partners with Product, Engineering, Operations, Finance, and People teams and combines strategic planning, people leadership, architecture, and hands-on technical judgment when needed. The Director will define and own a multi-year roadmap for endpoint management, network architecture, identity, SaaS, cloud infrastructure, and IoT; lead IT security, compliance, and SOC 2 controls; steward budgets and vendors; and guide the IT team toward proactive, reliable, platform-driven operations. The role owns the corporate and operational server compliance and cloud footprint, including Ubuntu servers and AWS infrastructure used by IT and operational systems, distinct from product engineering infrastructure owned by Engineering’s TechOps function.

Responsibilities

Define and own a multi-year IT and infrastructure roadmap covering endpoint management, network architecture, identity, SaaS portfolio, cloud footprint, and IoT, aligned with company growth and product strategy.
Advise Product and Engineering on how IT capabilities can support product features, integrations, and customer-facing infrastructure decisions.
Partner with Operations leadership on warehouse technology strategy, including IoT, networking, endpoints, fulfillment performance, and new site launches.
Own SOC 2 IT controls end-to-end, including audit readiness, evidence collection, control design, and remediation.
Define IT security and compliance posture for corporate and operational systems, including Zero Trust principles, identity and access management, endpoint security, and vendor risk.
Develop and steward the IT budget and vendor portfolio, including vendor selection, contract negotiation, renewals, and total cost of ownership analysis.
Build the IT levels framework, career ladders, and hiring plan with the SVP of Technology and People team.
Manage the IT Team Lead as a direct report, providing coaching, goal-setting, and growth support.
Set direction for the broader IT team across Chicago, York, and Las Vegas through the Ops Manager.
Build a proactive, platform-driven IT operations culture that moves the team from reactive ticket handling toward engineered reliability.
Partner with the SVP of Technology on hiring, performance, and succession planning for the IT organization.
Lead architectural decisions for infrastructure challenges, including site launches, major platform migrations, security incidents requiring senior judgment, and cross-functional integrations.
Own server compliance and the corporate cloud footprint, including the Ubuntu server estate and AWS infrastructure used for IT and operational systems.
Define standards and reference architectures for the Ops Manager and L3 specialists to implement, including network design patterns, MDM policies, identity integrations, and monitoring and alerting standards.
Step into hands-on technical work when senior technical judgment is required.
Represent IT at the technology leadership table and bring forward proposals on company-wide tooling, process, and infrastructure investment.
Build effective working relationships with Engineering’s TechOps function, Operations, Finance, and People teams.
Serve as the senior IT voice to the executive team on business continuity, incident response, and infrastructure risk.