Director, IT

LOTTE BIOLOGICS USA, LLC•Syracuse, NY

3d•$155,000 - $214,000•Onsite

About The Position

The Director, Information Technology serves as the head of IT for LOTTE Biologics USA and is responsible for defining and executing the technology vision, strategy, governance, and operating model for the Syracuse Bio-Campus. The role leads cybersecurity, infrastructure, service delivery, digital workplace, business applications, Quality IT, laboratory computing, data and analytics, and emerging technologies to support business growth, operational excellence, regulatory compliance, and organizational objectives. As a member of the Syracuse Bio-Campus Leadership Team, the Director collaborates with site leadership, quality, manufacturing, laboratory operations, customers, regulators, and global technology stakeholders. The position is accountable for technology performance, cybersecurity posture, business continuity, organizational capability, and the development of a high-performing IT organization. It influences decisions across functions and drives solutions that support long-term organizational success, operational resilience, and digital transformation. The Director leads the IT organization through functional managers and technical leaders, establishing strategy and governance, setting performance expectations, overseeing technology operations and regulated systems, advancing data and digital capabilities, and managing budgets, investments, vendors, and service providers. The role is primarily office-based in a regulated biopharmaceutical manufacturing environment and may require work outside normal business hours to support site operations, critical incidents, implementations, maintenance, or global collaboration. Limited domestic and occasional international travel may be required, generally less than 5% of working time.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related field; an equivalent combination of education and experience will be considered.
At least 12 years of progressive information technology experience.
At least 5 years of leadership experience managing managers, technical leaders, and/or multidisciplinary technology organizations.
Experience developing and executing enterprise or site-level technology strategies aligned with business objectives.
Experience supporting regulated operations requiring computer system validation, data integrity, regulatory compliance, and inspection readiness.
Experience managing technology portfolios, operating budgets, and strategic vendor relationships.
Experience leading organizational transformation, technology modernization, and digital enablement initiatives.
Demonstrated success leading and developing multidisciplinary IT organizations through managers and technical leaders.
Broad knowledge of cybersecurity, infrastructure, service delivery, digital workplace technologies, business applications, data and analytics, and cloud platforms.
Deep understanding of regulatory requirements in pharmaceutical, biotechnology, or other regulated environments, including computer system validation, data integrity, and 21 CFR Part 11.
Knowledge of quality systems, laboratory computing environments, and technologies supporting regulated manufacturing operations.
Strong understanding of cybersecurity governance, technology risk management, business continuity, disaster recovery, and information security frameworks, including ISO 27001.
Knowledge of SDLC, ITIL, technology governance, portfolio management, and organizational change management principles.
Demonstrated business and financial acumen and ability to align technology investments and priorities with organizational objectives and operational outcomes.
Ability to translate business strategy into technology roadmaps, organizational capabilities, and measurable results.
Ability to communicate complex technical, operational, regulatory, and cybersecurity topics to executive leadership and influence decision-making.
Demonstrated ability to build alignment and lead across manufacturing, quality, laboratory, finance, enterprise, and operational teams.
Strong vendor management, negotiation, stakeholder engagement, and strategic partnership skills.
Ability to lead complex operational, compliance, cybersecurity, and business continuity challenges requiring cross-functional coordination and decision-making.
Ability to communicate effectively with employees, leaders, customers, vendors, auditors, and regulators in individual and group settings.
Ability to move throughout office, manufacturing, laboratory, warehouse, and utility areas and to access GMP and controlled areas while wearing required PPE and following safety and compliance requirements.

Nice To Haves

Advanced degree (MBA, MS, or related discipline).
Experience in pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.

Responsibilities

Define and execute the site technology strategy, operating model, and multi-year roadmap in alignment with business, manufacturing, quality, regulatory, and enterprise objectives.
Contribute to site and business priorities as a strategic member of the Syracuse Bio-Campus Leadership Team.
Establish and lead IT governance processes to evaluate demand, prioritize investments, manage technology risk, allocate resources, and ensure alignment with organizational objectives.
Partner with executive leadership, enterprise IT, and business stakeholders to identify technology opportunities that improve operational performance, compliance, scalability, and business value.
Influence technology, cybersecurity, and digital transformation decisions through communication and stakeholder engagement.
Lead and develop the IT organization through workforce planning, organizational design, succession planning, leadership development, talent acquisition, coaching, and performance management.
Provide leadership through functional managers and technical leaders, establishing accountability, performance expectations, and service ownership.
Foster innovation, operational excellence, collaboration, continuous improvement, and customer-focused service delivery.
Set strategic direction and performance expectations for infrastructure, service delivery, digital workplace technologies, end-user support, and operational technology services.
Ensure business continuity, disaster recovery, backup, recovery, and resilience capabilities for business-critical systems and services are designed, maintained, tested, and improved.
Direct resolution of complex operational and technology challenges using internal expertise, enterprise resources, and external partners.
Lead cybersecurity strategy and operations, including governance, security architecture, threat management, access controls, vulnerability management, incident response, and risk mitigation.
Ensure compliance with information security policies, industry best practices, and ISO 27001-aligned information security management principles.
Advise senior leadership on cybersecurity risks, emerging threats, and business risk mitigation strategies.
Oversee the lifecycle strategy, governance, and operational support of business, quality, laboratory, and regulated systems.
Partner with Quality, Manufacturing, and business system owners to support computer system validation, data integrity, 21 CFR Part 11, and applicable regulatory requirements.
Ensure technology systems remain inspection-ready and support regulatory inspections, customer audits, and internal compliance assessments.
Oversee laboratory computing environments, including LIMS, Empower, scientific data management platforms, benchtop systems, and associated infrastructure.
Advance data, reporting, and analytics capabilities for operational performance, quality metrics, manufacturing insights, compliance reporting, and data-driven decision-making.
Guide adoption and governance of data technologies, including Power BI, Power Platform, Microsoft Fabric, Azure Data Factory, and enterprise data platform solutions.
Champion practical and compliant adoption of emerging technologies, including artificial intelligence and automation, by identifying and prioritizing high-value business use cases.
Develop and manage technology investment strategies, operating budgets, resource plans, and technology portfolios.
Establish and maintain strategic relationships with technology vendors, service providers, consultants, and partners.
Lead contract negotiations, vendor performance management, and service optimization initiatives.
Lead the IT organization’s performance and achievement of departmental objectives aligned with business, operational, regulatory, and financial priorities.
Support site operations, critical incidents, system implementations, maintenance activities, global stakeholder collaboration, audits, and regulatory inspections as required.