Director, IT

TENEX.AI • Overland Park, KS

4d

About The Position

The Director of IT will own TENEX.ai’s internal Information Technology function end to end, including strategy, operations, tooling, vendors, budget, and team. This hands-on leadership role will set the IT vision for a fast-growing, remote-friendly, security-conscious company and build and run the operating model to deliver it. The Director will lead IT administrators, ensure employees receive secure, reliable, well-supported technology from their first day, and scale IT operations as the company adds people, offices, and systems.

The role supports TENEX’s certification and compliance commitments, including FedRAMP, ISO 27001, ISO 42001, and SOC 2 Type II, by owning the IT systems, controls, and evidence those programs depend on. The Director will also align IT systems and practices with security policies and standards established by the CISO’s organization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• At least 8 years of experience in IT operations or corporate IT.
• At least 3 years in a management or director-level leadership role.
• Proven experience leading and developing IT administrators or similar technical teams.
• Deep hands-on experience with identity and access management, such as Okta, Entra ID, or Google Workspace; endpoint management, such as Jamf, Intune, or Kandji; and SaaS administration.
• Strong vendor management, budgeting, and procurement skills.
• Experience operating IT controls in an environment audited against a recognized framework such as SOC 2 or ISO 27001.
• Excellent written and verbal communication skills, including the ability to present to executive stakeholders and external auditors.

Nice To Haves

• Experience in a security-focused company, such as an MDR/MSSP, or another technology-driven, high-growth environment.
• Experience supporting a FedRAMP authorization or other U.S. federal compliance program, or ISO 42001 or another AI management system certification.
• Experience building IT for a distributed workforce and establishing new physical offices.
• Familiarity with ITIL or similar service management practices.
• Experience integrating AI-enabled tools into IT operations and employee workflows.
• Relevant certifications such as ITIL, CompTIA, or vendor-specific credentials.

Responsibilities

• Develop and maintain an IT roadmap aligned with company growth and business needs.
• Own the IT budget, forecasting, and vendor spend.
• Establish IT policies, standards, and operating procedures, and report IT status, risks, and progress to the CISO and executive leadership.
• Build and execute IT staffing plans as headcount and office footprint grow.
• Manage, coach, prioritize, and develop IT administrators; define roles, support coverage, on-call expectations, and service levels; and hire and onboard team members as the function scales.
• Own the lifecycle of company-issued devices across macOS, Windows, and mobile platforms, including procurement, provisioning, configuration, patching, refresh, and retirement.
• Manage the MDM platform and standard device builds, and oversee accurate hardware and software asset inventory.
• Administer corporate identity and single sign-on, including provisioning, roles and groups, and multi-factor authentication.
• Own joiner, mover, and leaver processes to ensure employee access is granted, changed, and removed accurately and on time.
• Manage the SaaS application portfolio, including licensing, renewals, integrations, and application owner relationships.
• Run the internal IT helpdesk and provide fast, courteous, and effective employee support.
• Define ticketing workflows, knowledge base content, and self-service options, and improve response time, resolution time, and employee satisfaction.
• Oversee corporate infrastructure, including collaboration platforms, email, file sharing, networking, Wi-Fi, VPN or zero-trust access, and internal on-premises or cloud-hosted systems.
• Plan business continuity, backup, and recovery for corporate IT systems.
• Lead IT planning and buildout for new offices, including transitions from flexible or co-working space to leased offices.
• Lead enterprise SaaS integrations across business functions, streamline internal processes, and drive company-wide adoption and optimization of AI tools and workflows.
• Implement and operate IT controls required by FedRAMP, ISO 27001, ISO 42001, SOC 2 Type II, and other certification programs the company may pursue.
• Collect and maintain IT audit evidence, respond to auditor and assessor requests, and remediate IT findings on agreed timelines.
• Plan and carry out corporate IT changes needed to meet framework-specific requirements, including FedRAMP boundary, personnel, and system-environment requirements.
• Evaluate, select, negotiate, and manage IT vendors, resellers, and managed service providers; hold them accountable to service levels and optimize costs without compromising reliability.
• Ensure IT systems and practices align with security policies and standards established by the CISO’s organization, and respond promptly to related IT requests.

Benefits

• Competitive salary and benefits package.
• Opportunities for growth and development and to expand knowledge in AI, cybersecurity, and emerging technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director