Director of IT Operations

Nurix•Brisbane, CA

3d•$214,637 - $244,431•Onsite

About The Position

This role owns IT service delivery and vendor operations at Nurix. You will manage our internal service delivery team, oversee our managed service providers, and lead initiatives to improve how IT supports the business. Beyond running day-to-day operations, you will design and evolve Nurix's IT operating model as the company grows. The goal is not simply to manage vendors, It’s to create a service experience where employees get reliable help, problems get solved quickly, and IT enables rather than slows down the work. You're empowered to restructure vendor relationships, change providers, or build internal capability as needed to achieve that outcome. This is a growth role. In Year 1, the focus is building a strong operational foundation. As that foundation matures, the role expands toward direct engagement with lines of business as an IT strategic partner.

Requirements

10+ years in IT, including 5+ years in leadership or management roles
Experience managing vendor relationships: contracts, performance, accountability
Background in biotech, pharma, or life sciences
Track record building roadmaps and driving cross-functional alignment
Strong at translating business needs into actionable plans
Effective communicator across technical and scientific audiences
Bachelor's degree in a technical field, or equivalent experience

Nice To Haves

Familiarity with GxP and regulated IT environments
Experience with research platforms (ELN, LIMS, scientific data systems)
AWS or cloud platform experience
Product management or digital strategy background
Coordinate with Information Security on system hardening and compliance
Work with Cloud Infrastructure on AWS and cloud-first initiatives
Strong team orientation; highly collaborative
Ability to function in a dynamic environment
Solutions and results-oriented focus
Hands-on approach; resourceful and open to diverse points of view

Responsibilities

Lead the service delivery function, including the Service Delivery Manager and coordination with MSPs
Own escalations and ensure employees receive timely, quality support
Design and improve service delivery processes: documentation, knowledge management, meaningful metrics
Evolve the operating model over time—assess what should be handled internally vs. through partners
Manage on-prem infrastructure through MSPs; build internal capability if and when it makes sense
Own vendor relationships across the IT service provider portfolio
Set clear expectations: scope, performance standards, accountability
Lead contract negotiations and renewals to improve value
Ensure vendors build our capability—we want to learn, not become dependent
Rationalize the vendor portfolio as needed to improve outcomes
Develop a technology roadmap aligned with Nurix's clinical and business milestones, including sequencing and tradeoff rationale to support leadership decision-making
Help leadership prioritize initiatives—frame options, clarify tradeoffs, recommend paths forward
Lead cross-functional projects spanning infrastructure, security, and applications
Support budget development, expense tracking, and financial reporting
Coordinate with Information Security on system hardening and compliance
Work with Cloud Infrastructure on AWS and cloud-first initiatives