Director of IT Business Relationship

Travel + Leisure Co.•Orlando, FL

4d•Onsite

About The Position

The Director of Business Relationship Management (BRM) is the liaison between business leadership and IT. The Director of Business Relationship Management will be involved in demand management, IT capital planning, IT capacity planning, business stakeholder and requirements project oversight. Their focus will be on large IT initiatives and/or programs that may span multiple years and phases. This role will lead a team responsible for all intake requests from the business unit(s) they represent. This job requires a broad and flexible skill set that includes good leadership, relationship management, communication, effective organization, business process and IT system knowledge. The BRM is expected to develop relevant knowledge of upstream, downstream, internal and external processes that directly impact each line of business we support. They will collaborate with other business areas to share best practices for efficiency, customer service and business impact. Must have the ability to influence others, gain buy-in and build effective business relationships.

Requirements

4-year degree, MBA preferred or equivalent work experience
The ability to work on multiple competing priorities
Possess excellent written and oral communication skills, including experience communicating at a Senior Leadership level
Proficient in Microsoft Office products including Outlook, Excel, Word, and PowerPoint, Visio
Minimum of 7 years in leadership roles managing staff in day-to-day operations and/or Information Technology related to project work

Nice To Haves

Preferred experience in at least one of the specific business areas: Hospitality Services, Customer Service (including Reservations), Resort Management, Sales, Marketing, Consumer Finance, Finance and Accounting, Human Resources, Title Services, Registration and Legal Services, Information Technology
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Receipt, prioritization, coordination, capacity planning and communication of IT work requests from internal business clients.
Prioritizes projects in conjunction with the PMO Directors, based on both strategic alignment and complexity criteria, to ensure projects are properly assessed, resourced and ranked against other organizational initiatives that could impact the business lines simultaneously.
Coach business leaders and enable them to articulate their function’s (i.e. technology, people, etc.) needs and requirements that will advance business performance.
Collaborate with business transformation teams (change management) to ensure effective business transformation for all initiatives.
Work closely with the project/program/portfolio management organization (PMO) to ensure a healthy and well-managed initiative portfolio.
Partner with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities.
Build and manage the relationship team to ensure convergence and strategic partnering with the business partner team, including working closely with IT leadership as executive sponsors for each business partner.
Ensure that project/program managers of business partnered projects are knowledgeable about the IT partner and their objectives; engage as a project/program stakeholder, including evaluating project efforts and progress against joint strategic plans and objectives.
Lead as the strategic interface between the BRM’s function and business partner to stimulate, surface, and shape business demand and ensure that the potential business value from those assets and capabilities is captured, realized, optimized, and recognized.
Develop a deep knowledge of the business partner’s business unit and build positive relationship development, both horizontally and vertically.
Ensure business value realization and optimization, from value plans through consultancy, business case development, and financial awareness, managing expectations, and identifying opportunities to add value.
Ensure project and initiative progress, including consistent and effective communication.
Work closely with the Requirements Management Office to ensure technical, business and nonfunctional requirement are properly gathered, understood and presented to stakeholders for approval.
Educate business partners about processes, roles, and capabilities; Outages/ P1, responsibilities, escalations; BSE's)
Business case development, cost and benefits, for the funding of business initiatives requiring IT effort.
At a business unit-level, own the BRM’s functional operating and project/program budget, and perform accurate budgeting and forecasting across operations and projects or programs.