IT Business Relationship Manager

First Quality • Lewistown, PA

1d • Hybrid

About The Position

First Quality is a family-owned company with over 35 years of history, operating across the U.S. and Canada, producing personal care and household products. Guided by values of humility, unity, and integrity, we utilize advanced technology and innovation. We are seeking an IT Business Relationships Manager for our First Quality Products Company in McElhattan, PA. This role is responsible for aligning IT solutions with business goals, driving digital transformation, and fostering collaboration to optimize operations, innovation, and growth. The BRM will identify technology needs, manage stakeholder relationships, and ensure the successful delivery of IT services and initiatives that enhance manufacturing, product development, or customer engagement.

Requirements

• 5+ years of experience in business relationship management, IT project management, or a similar role.
• Bachelor's degree or equivalent work experience
• Proven track record of bridging IT and business functions to deliver measurable outcomes.
• Familiarity with IT systems commonly used in CPG manufacturing, such as SAP, MES (Manufacturing Execution Systems), or AI/ML/Analytics systems.
• Knowledge of emerging technologies like AI, machine learning, or Industrial IoT.
• Basic understanding of cybersecurity principles and data governance.
• Excellent written and verbal communication skills
• Excellent team building skills
• Excellent motivational skills
• Ability to work under pressure and lead during crises
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Tenacity with style (does it the right way)
• Broad and deep business and industry knowledge
• Process mindset (Knowledge of six-sigma lean manufacturing preferred)
• Technical understanding of IS & IT concepts and systems

Nice To Haves

• 3+ years working in or supporting a manufacturing or CPG environment (preferred).
• Certifications (Preferred): ITIL Foundation, PMP, or BRMP (Business Relationship Management Professional).

Responsibilities

• Act as the primary point of contact for the First Quality Tissue leadership team, building strong relationships to understand business objectives, challenges, and opportunities within the CPG manufacturing environment.
• Ensure IT strategic roadmaps are aligned with the needs of the division as a member of the IT Leadership Team.
• Collaborate with division stakeholders to assess current processes, identify pain points, and translate business requirements into actionable IT strategies and solutions.
• Ensure the right prioritization is assigned to all work needed by IT, from strategic projects to day-to-day incidents, acting as the bridge between the division and IT.
• Promote the adoption of innovative technologies (e.g., IoT, automation, ERP systems, data analytics) to improve manufacturing efficiency, supply chain visibility, or consumer insights, aligning with industry trends in the CPG sector.
• Partner with IT project teams to ensure the successful execution of initiatives, including system implementations, upgrades, and integrations, while managing timelines, budgets, and stakeholder expectations.
• Facilitate smooth transitions during IT deployments by providing training, communication, and support to division employees, minimizing disruption to manufacturing or business operations.
• Define and track key performance indicators (KPIs) to measure the impact of IT solutions on division goals, such as production uptime, cost reduction, or time-to-market for new products.
• Identify and mitigate risks related to IT services and projects, ensuring compliance with industry regulations (e.g., FDA, GMP) and company policies.
• Gather feedback from division stakeholders to refine IT services, address emerging needs, and drive ongoing process optimization.
• Ensure excellent communication and mobilization of divisional resources needed during a critical incident to minimize business impact and decrease time to resolution.

Benefits

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $3750)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree