Director of IT Applications

NXTPoint Logistics•Jacksonville, FL

About The Position

The Director of IT Applications oversees the development and implementation of technology solutions, particularly for NXTPoint Logistics’ Home Delivery/Final Mile line of business. The role connects business objectives with technical execution and manages the product lifecycle for related projects to ensure alignment with organizational priorities. Serving as a subject matter expert and liaison among the business, IT teams, internal stakeholders, and external partners, the Director supports delivery of scalable and efficient technology solutions through strategy, system architecture oversight, stakeholder communication, and operational management. The Director defines and communicates the product suite vision and roadmap, leads a team and manages the product backlog, and oversees new features, enhancements, integrations, releases, and upgrades. The role works with business and technical teams to translate requirements into technology solutions, uses market and user research to guide product decisions, and provides stakeholders with progress updates, risk assessments, and milestone plans. The Director also supports sales and account management by communicating product capabilities and the technology roadmap to clients and prospects. The position requires a bachelor’s degree in a related field and at least five years of experience as a Product Owner or Product Manager, as well as at least five years in a leadership role. A master’s degree and product ownership, PMP, or Agile certification are preferred. Travel is less than 25%.

Requirements

Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field.
At least 5 years of experience as a Product Owner or Product Manager.
At least 5 years of experience in a leadership role.
Comprehensive understanding of the Agile product lifecycle and industry best practices.
Proficiency with Microsoft Office Suite and working knowledge of relevant automation, robotics, and integration technologies.
Experience working with distributed and remote teams and engaging directly with clients.
Excellent written and verbal communication skills, including the ability to communicate effectively with executives and present before groups.
Strong attention to detail and quality assurance in deliverables.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Ability to travel less than 25%.

Nice To Haves

Master’s degree.
Certification in Product Ownership, PMP, or Agile methodologies.
Experience in product commercialization and software-as-a-service (SaaS).

Responsibilities

Define, own, and communicate the product suite’s strategic vision and roadmap in alignment with line-of-business objectives and growth opportunities.
Lead a team and prioritize the product backlog, overseeing development and deployment of features, system enhancements, and enterprise platform integrations.
Drive market and user research and apply knowledge of commercial operations, industry trends, robotics, process automation, artificial intelligence, and customer needs to product design and strategy.
Build relationships with business partners, operations leaders, and external clients; serve as the Voice of the Customer and champion user-centric design and innovation.
Collaborate with software development and infrastructure teams to translate business requirements into scalable, robust technology solutions.
Monitor and communicate progress to stakeholders, including executive-level updates, risk assessments, and plans for critical project milestones.
Oversee product release planning and system upgrades, setting expectations for delivery timelines and change management.
Work with the business and senior leadership to maintain a prioritized, value-driven product backlog and develop business cases for technology investments.
Remove roadblocks and secure cross-functional support to accelerate delivery and adoption.
Analyze business processes, gather operational requirements, and recommend improvements to efficiency, scalability, and customer satisfaction.
Support Sales and Account Management by presenting capabilities and the technology roadmap to current and prospective clients.
Participate in user groups and conferences to contribute to future software application functionality.