Director of IT Applications

NXTPoint Logistics•Jacksonville, FL

About The Position

The Director of IT Applications oversees development and implementation of technology solutions, with a particular focus on NXTPoint Logistics’ Home Delivery/Final Mile line of business. The role connects business objectives with technical execution and manages the product lifecycle for Home Delivery/Final Mile projects to ensure alignment with organizational priorities. It serves as a subject matter expert and liaison among business stakeholders, IT teams, internal partners, and external partners, supporting scalable and efficient technology solutions through strategy, system architecture oversight, stakeholder communication, and operational management. The Director defines and communicates the product suite’s strategic vision and roadmap, leads a team, prioritizes the product backlog, and oversees development and deployment of features, enhancements, and integrations. The role uses market and user research, operational insight, and knowledge of industry trends and emerging technologies to inform product strategy and design. It builds relationships with business partners, operations leaders, and clients, represents the voice of the customer, and works with development and infrastructure teams to turn business requirements into scalable solutions. The position also monitors progress and communicates executive-level updates, risks, and milestones; oversees release planning, upgrades, delivery expectations, and change management; and partners with business leaders on product prioritization and business cases for technology investments. It removes delivery roadblocks, recommends process improvements, supports Sales and Account Management with technology capabilities and roadmap information, and participates in user groups and conferences to influence application functionality. Travel of less than 25% is required.

Requirements

Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field.
At least 5 years of experience as a Product Owner or Product Manager.
At least 5 years of experience in a leadership role.
Comprehensive understanding of the agile product lifecycle and industry best practices.
Proficiency with Microsoft Office Suite and working knowledge of relevant automation, robotics, and integration technologies.
Experience working with distributed and remote teams and engaging directly with clients.
Excellent written and verbal communication skills, including executive presence.
Strong attention to detail and quality assurance in deliverables.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents; write routine reports; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.

Nice To Haves

Master’s degree preferred.
Certification in Product Ownership, PMP, or Agile methodologies preferred.
Experience in product commercialization and software-as-a-service (SaaS) preferred.

Responsibilities

Define, own, and communicate the strategic vision and roadmap for the product suite, aligning it with line-of-business objectives and future growth opportunities.
Lead a team and prioritize the product backlog, overseeing development and deployment of new features, system enhancements, and enterprise-platform integrations.
Drive market and user research and use knowledge of commercial operations, industry trends, robotics, process automation, artificial intelligence, and customer needs to inform product design and long-term strategy.
Build relationships with internal business partners, operations leaders, and external clients; represent the voice of the customer and champion user-centric design and innovation.
Collaborate with software development and infrastructure teams to translate business requirements into scalable, robust technology solutions.
Monitor and communicate progress to stakeholders, including executive-level updates, risk assessments, and plans for critical project milestones.
Oversee product release planning and system upgrades, setting expectations for delivery timelines and change management initiatives.
Partner with the business and senior leadership to maintain a prioritized, value-driven product backlog and develop business cases for emerging technology investments.
Remove roadblocks and secure cross-functional support to accelerate delivery and adoption.
Analyze business processes, gather operational requirements, and recommend enhancements to improve efficiency, scalability, and customer satisfaction.
Support Sales and Account Management by presenting technology capabilities and the roadmap to current and prospective clients.
Participate in user groups and conferences to contribute to future functionality in software applications.