Director of Infrastructure and Operations

PCG•Lenexa, KS

About The Position

The IT Director of Infrastructure & Operations provides executive leadership for the stability, resilience, security, and cost effectiveness of enterprise infrastructure services across on-premises and cloud environments. This leader ensures infrastructure operations enable business growth, reduce operational risk, and deliver reliable technology services at scale. The role sets direction, establishes operating expectations, and ensures internal teams and managed service providers operate with clear accountability for outcomes. The goal is to lead the evolution of enterprise infrastructure from a primarily operational function to a disciplined, business-aligned capability that delivers reliability, scalability, security, and financial transparency.

Requirements

7-10 years of senior leadership experience in enterprise infrastructure operations across hybrid and cloud environments.
Demonstrated success leading infrastructure reliability, service management, MSP governance, security alignment, and financial discipline at scale.
Strong executive communication skills with the ability to translate technical operations into business impact, risk, and investment decisions.
Experience building high-performing teams and operating models across internal staff, managed service providers, and strategic vendors.
Relevant experience with IT service management, cloud operations, cybersecurity practices, and enterprise infrastructure modernization.

Nice To Haves

Local to the Kansas City Metro preferred.

Responsibilities

Own enterprise infrastructure operations across compute, storage, backup, monitoring, and cloud services, ensuring availability, performance, resilience, and scalability.
Establish operational standards, runbooks, service management practices, observability, and continuous improvement disciplines that reduce disruption and improve service quality.
Define the managed service provider operating model, governance cadence, service expectations, escalation paths, and accountability for service outcomes.
Manage infrastructure budgets, cost drivers, forecasting, allocation, capacity planning, and cloud cost optimization aligned to business demand.
Ensure infrastructure operations meet cybersecurity, audit, regulatory, vulnerability remediation, patching, and resilience requirements.
Provide clear visibility into infrastructure performance, service health, operational risk, financial performance, capacity, and improvement priorities.
Translate business needs into infrastructure priorities, investment decisions, and operational plans.
Lead through influence across technology, security, finance, procurement, business operations, and external partners.
Create clarity around roles, decision rights, service ownership, and performance expectations.
Develop leaders and teams capable of operating with discipline, urgency, accountability, and customer focus.