IT Operations and Infrastructure Director

S R INTERNATIONAL INC • Jackson, MS

4d • Onsite

About The Position

The Mississippi Division of Medicaid (DOM) is modernizing its technology environment, including cloud migration, federal interoperability compliance, cloud-native adoption, and restructuring IT service delivery. DOM’s Office of Information Technology Management supports these efforts through enterprise infrastructure, networking, cloud services, cybersecurity, application integration, and vendor management. DOM requires senior-level staff augmentation for a Director of IT Services to provide executive leadership and daily operational oversight for infrastructure, cloud services, service desk operations, vendor coordination, and modernization initiatives. This role reports to the CIO/CTO and ensures continuity of operations while guiding multiple concurrent transformation projects.

Requirements

• Experience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure
• Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel
• Demonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.
• Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications.
• Experience with enterprise monitoring and observability platforms.
• Pass a background investigation as required by the State of Mississippi and DOM prior to commencing work.
• Comply with all HIPAA Privacy and Security Rule requirements, including safeguarding of Protected Health Information (PHI) and electronic PHI (ePHI).
• Comply with CMS Acceptable Risk Controls for Automated Medicaid Program Eligibility (ARC-AMPE) and all applicable federal security requirements.
• Adhere to Mississippi ITS security policies, standards, and procedures.
• Complete all required security awareness training within thirty (30) days of onboarding and annually thereafter.
• Execute a Non-Disclosure Agreement (NDA) and any additional confidentiality agreements required by DOM.
• Shall not remove, copy, or transmit DOM data, documents, or systems information without prior written authorization.
• Upon termination or completion of the engagement, the contractor shall return all DOM property, credentials, and access shall be revoked within one (1) business day.

Nice To Haves

• Experience with Azure cloud operations
• Experience with F5 load balancing and DNS
• Experience with Cohesity for backup and data protection
• Experience with VMware (vSphere, vCenter)
• Experience with Azure/M365 (Entra ID, Exchange, SharePoint, Teams)
• Experience with Dynatrace for application performance monitoring
• Experience with Cloudflare (CDN, DDoS, WAF)
• Experience with Microsoft Security for endpoint patching and updates
• Experience with Auth0 for API and portal authentication
• Experience with Cisco Meraki for wireless infrastructure
• Experience with Active Directory / Entra ID for directory and identity governance
• Experience with Mark Logic (NoSQL database)
• Experience with GitLab for source control and CI/CD
• Experience with FHIR APIs for federal interoperability
• Experience with Cloverleaf healthcare integration engine
• Experience with ITS Service Center ticketing system
• Experience with Smartsheet for project tracking and workflows
• Experience with SharePoint for document and compliance artifact management
• Experience with Lexmark Cloud Print management

Responsibilities

• Oversee AWS/Azure cloud operations, provisioning, identity, monitoring, and capacity.
• Lead cloud migration and coordinate with vendors and internal teams.
• Enforce cloud governance, architecture standards, cost controls, and security.
• Manage cloud account setup, vendor onboarding, and service request workflows.
• Develop cloud DR/HA strategies and optimize cloud performance and cost.
• Direct statewide network operations (LAN/WAN, wireless, Internet, remote access, unified communications).
• Manage load balancing and DNS (F5).
• Coordinate with carriers and MSPs to meet SLAs.
• Modernize network infrastructure for cloud, mobility, and security.
• Oversee firewall rule changes and access restoration.
• Lead service desk teams and end-user support.
• Track KPIs (resolution rates, response times, backlog, satisfaction).
• Manage incident escalation and major incident processes.
• Oversee ITS Service Center ticket workflows.
• Expand self-service, knowledge management, and automation.
• Manage compute, storage, virtualization, OS, backup, and monitoring platforms.
• Maintain availability and performance standards.
• Lead modernization, hardware lifecycle, and capacity planning.
• Ensure backup, recovery, redundancy, and DR capabilities.
• Manage compliance documentation and assessment artifacts.
• Work with CIO/CTO and security teams to meet HIPAA, CMS, and state security requirements.
• Support security controls across cloud, network, infrastructure, and endpoints.
• Participate in audits, risk assessments, remediation, and vulnerability management.
• Coordinate shared security documentation with CCOE and ITS.
• Oversee technology vendors, MSPs, and cloud partners.
• Lead contract coordination, SOW development, and procurement support.
• Monitor vendor performance, deliverables, and compliance.
• Manage escalations and major service issues.
• Support solicitation review, proposal evaluation, and vendor selection.
• Establish governance for incident, problem, change, configuration, and request management.
• Maintain an enterprise service catalog.
• Produce dashboards and executive reporting on service health and risks.
• Lead SOP development for ITIM domains.
• Facilitate weekly leadership coordination and status reporting.
• Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.
• Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services.
• Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management.
• Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action.
• Manage vendor relationships through regular status calls, performance reviews, and escalation management.
• Review and contribute to Statements of Work, procurement documents, and contract renewals.
• Conduct interviews and manage hiring processes for infrastructure and client support positions.
• Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas.
• Prepare and deliver weekly status reports to IT leadership.
• Manage bi-annual assessment artifact collection and compliance documentation.

Benefits

• Background investigation
• HIPAA, CMS, and state security requirement compliance
• Security awareness training
• Non-Disclosure Agreement (NDA)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed