Director of Information Systems

Kintegra Health•Gastonia, NC

About The Position

The Director of Information Systems (DIS) provides strategic leadership for Senior TLC’s information systems, data, and technology. The DIS leads the Systems department, sets technology direction across all Program of All-Inclusive Care for the Elderly (PACE) locations, and ensures that systems and data support high-quality participant care, regulatory compliance, operational efficiency, and informed decision-making. As a member of the executive leadership team, the DIS aligns systems strategy with organizational goals and champions a data-driven culture. This position reports directly to the Chief Executive Officer. The DIS oversees the Systems department and its staff, develops technology and data strategy, establishes data governance practices, and provides strategic and operational oversight of the organization’s electronic health record and enterprise applications. The role also oversees vendor relationships, major system projects, compliance and security collaboration, and executive reporting and decision-support tools.

Requirements

At least one year of experience working with the frail elderly population.
Seven or more years of progressively responsible healthcare information systems experience, including at least three years in a formal leadership, supervisory, or management capacity.
Valid North Carolina driver’s license and reliable vehicle.
Meet standardized competencies for the position established by Senior TLC, Inc. and approved by CMS before working independently.
Demonstrated strategic thinking, executive communication, team leadership, cross-department collaboration, team development, vendor negotiation, project and change management, and sound judgment.
Strong knowledge of PACE regulations, HIPAA, data governance, and information security.
Advanced proficiency in Microsoft 365 and the organization’s systems.
Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.

Nice To Haves

Bachelor’s degree in Information Technology, Health Informatics, Healthcare Administration, or a related field; the degree is preferred but not required with substantial equivalent experience.

Responsibilities

Serves on the executive leadership team and represents the Information Systems department in organizational planning, goal setting, and decision-making.
Develops and maintains Senior TLC’s technology and data strategy and multi-year roadmap in alignment with organizational goals.
Leads, hires, trains, and evaluates Systems department staff; sets priorities, assigns work, and promotes accountability and professional growth.
Establishes the department budget and recommends technology investments, licensing, and resource needs.
Establishes enterprise data governance practices covering data ownership, definitions, quality, access, stewardship, lineage, and appropriate use.
Ensures systems and reporting support CMS, state, and PACE regulatory requirements, audits, and quality and compliance initiatives.
Partners with Kintegra IT leadership on information security, HIPAA safeguards, network infrastructure, disaster recovery, and business continuity.
Provides strategic and operational oversight of Senior TLC’s electronic health record and enterprise application portfolio, establishing system ownership, governance, administration standards, lifecycle planning, and vendor accountability.
Leads technology vendor selection, contracting, and oversight, including due diligence, business associate agreements, and performance reviews.
Directs major system implementations, upgrades, integrations, and transitions, ensuring readiness, communication, and successful adoption.
Maintains the department’s project and request portfolio and prioritizes work with operational leaders.
Defines enterprise metrics and oversees executive scorecards and dashboards that support data-driven decisions.
Serves as the final escalation point for complex system, data, and technology issues.
Supports Senior TLC’s mission, vision, and values.
Performs other duties as assigned.