Director of HR Operations

SouthEast Alaska Regional Health Consortium•Juneau, AK

About The Position

The Director of HR Operations maintains and enhances the Consortium’s human resources through evaluation, assistance, and support for employee relations, recruitment and staffing, HRIS, and onboarding, applying HR policies, programs, and practices. The role partners with managers and HR staff to support employment-law compliance, conduct audits, advise on employee relations, investigate and resolve employee issues, and maintain personnel records. The position leads learning and development functions across SEARHC, establishing a consistent and measurable development framework. It builds and delivers leadership, management, and functional training; partners with client groups to identify development needs; oversees learning governance and required training processes; implements leadership development; and supports clinical and corporate onboarding. The role measures and reports on program effectiveness and supervises the department’s L&D and Operations functions.

Requirements

Bachelor’s degree in Human Resources or a closely related field, or progressively responsible professional work experience substituted year for year for college education.
7–10 years of broad HR experience or healthcare operations experience, with demonstrated expertise leading educational programs.
Knowledge of the federal, state, and regulatory framework governing employment.
Knowledge of professional employee development and supervision techniques.
Knowledge of the employee relations cycle, conflict management, and crucial conversations.
Thorough knowledge of and demonstrated ability to apply adult learning theories, technologies, and modern instructional design methodologies.
Knowledge of healthcare systems.
Ability to build positive relationships at all organizational levels, lead by example, and influence outcomes effectively.
Ability to produce clear, sound, ethical verbal and written messages for varied audiences.
Ability to use technical analyses to identify and weigh potential solutions.
Ability to work as a team player, maintain a positive attitude through change and stress, and view change as an opportunity for improvement.
Ability to listen to managers’ and employees’ needs and challenges and build credibility through competence.
Ability to research, analyze, and resolve allegations, document results, and write investigative summaries for review.
Expertise in employee relations, performance development, and HR operations.
Demonstrated success in conflict resolution, including performance intervention assistance.

Nice To Haves

Master’s degree in Human Resources or a closely related field.

Responsibilities

Partner with managers and HR staff to ensure compliance with state and federal employment laws and regulations.
Ensure compliance and participate in or conduct self-audits to confirm processes meet requirements.
Consult with managers on employee relations issues; investigate and resolve employee concerns.
Provide mediation for conflict management and problem-solving, and advise managers and employees on complaints, discipline, and allegations of misconduct.
Ensure employee records are maintained for personnel transactions, performance reviews, and employee relations activities, including warnings, suspensions, performance improvement plans, and terminations.
Centralize and unify learning and development functions and establish a consistent, clear, measurable development framework.
Build and deliver leadership, management, and functional development training throughout the organization.
Act as the learning and development business partner to key client groups and identify training and development needs.
Oversee learning governance and ensure compliance in a multi-state, Joint Commission-accredited environment.
Own learning-system business processes, including implementation, reporting, and adherence to required training.
Implement a leadership development program that supports employees’ career progression at SEARHC.
Support and streamline clinical and corporate onboarding to deliver materials effectively and integrate new employees into SEARHC’s culture and processes.
Measure, evaluate, and report on development-program effectiveness and organizational impact.
Work with team members to enhance HR processes and systems, improving workflow and effectiveness.
Help improve departmental effectiveness and Consortium-wide customer service.
Supervise the department’s L&D and Operations functions.
Perform other duties as assigned.