Director of HR Operations

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

1d•$75 - $106

About The Position

The Director of HR Operations maintains and enhances the organization’s human resources by evaluating, assisting, and supporting employee relations, recruitment and staffing, HRIS, and onboarding through interpretation of human resources policies, programs, and practices as they apply to the Consortium. The role partners with managers and HR staff to ensure employment-law compliance and advises managers and employees on employee relations matters, including conflict resolution, complaints, discipline, and investigations. The position centralizes and unifies learning and development functions, establishes a consistent and measurable development framework, and builds and delivers leadership, management, and functional training. It partners with client groups to identify development needs, oversees learning governance and required training processes, advances leadership development, and supports clinical and corporate onboarding. The Director measures and reports on the effectiveness of development programs and supervises the department’s L&D and Operations functions.

Requirements

Bachelor’s degree in Human Resources or a closely related field; progressively responsible professional work experience may substitute year-for-year for college education.
7–10 years of broad HR experience or healthcare operations experience, with demonstrated expertise leading educational programs.
Knowledge of the federal, state, and regulatory framework governing employment.
Knowledge of employee professional development and supervision techniques.
Knowledge of the employee relations cycle, conflict management, and crucial conversations.
Thorough knowledge of and demonstrated ability to apply adult learning theories, technologies, and modern instructional design methodologies.
Knowledge of healthcare systems.
Ability to build positive relationships at all organizational levels, lead by example, and influence outcomes effectively.
Ability to produce clear, sound, ethical verbal and written communications for varied audiences.
Ability to use technical analyses to identify solutions and weigh their value.
Ability to work as a team player, maintain a positive attitude during change and stress, and view change as an opportunity for improvement.
Ability to listen to managers’ and employees’ needs and challenges and establish credibility through competence.
Ability to research, analyze, and resolve allegations; document results; and write investigative summaries for review.
Expertise in employee relations, performance development, and HR operations.
Demonstrated success in conflict resolution, including performance intervention assistance.

Nice To Haves

Master’s degree in Human Resources or a closely related field.

Responsibilities

Partner with managers and HR staff to ensure compliance with state and federal employment laws and regulations; participate in and conduct self-audits.
Consult with managers on employee relations issues and investigate and resolve employee concerns.
Provide mediation and facilitate conflict-management and problem-solving dialogues; advise managers and employees on complaints, discipline, and allegations of misconduct.
Ensure employee records are maintained for personnel transactions, performance reviews, and employee relations activities, including warnings, suspensions, performance improvement plans, and terminations.
Centralize and unify learning and development functions and establish a consistent, clear, measurable development framework.
Build and deliver leadership, management, and functional development training across the organization.
Serve as the learning and development business partner to key client groups and proactively identify training and development needs.
Oversee learning governance and ensure compliance in a multi-state, Joint Commission-accredited environment.
Own learning-system business processes, including implementation, reporting, and adherence to required trainings.
Implement a leadership development program supporting team members’ career progression at SEARHC.
Support and streamline clinical and corporate onboarding to deliver materials effectively and integrate new employees into SEARHC’s culture and processes.
Measure, evaluate, and report on development programming effectiveness and organizational impact.
Improve HR processes and systems with team members to enhance workflow and effectiveness.
Help improve departmental effectiveness and Consortium-wide customer service.
Supervise the department’s Learning and Development and Operations functions.
Perform other duties as assigned.