Director of Housing, Shelter & Support Services - Mesa, AZ

A New Leaf•Mesa, AZ

3d•Hybrid

About The Position

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve. The Director of Housing, Shelter & Support Services provides strategic leadership and operational oversight for housing, shelter, outreach, navigation, tenancy support, and other assigned supportive service programs. This role is responsible for ensuring compliant, trauma-informed, and effective service delivery aligned with agency standards, contractual requirements, and applicable regulations. The Director oversees divisional operations, staff development, program performance, fiscal accountability, compliance, and community partnerships to support housing stability, positive client outcomes, and operational effectiveness across assigned programs.

Requirements

High school diploma, GED, or equivalent required.
Minimum of five (5) years of progressively responsible leadership experience in housing services, shelter operations, homelessness response systems, supportive services, behavioral health, or related human services programs.
Minimum of three (3) years of leadership or management experience overseeing staff, program operations, compliance functions, and multi-site service delivery.
Demonstrated knowledge of homelessness response systems, trauma-informed practices, housing stability models, supportive-service delivery, behavioral health coordination, and community-based resources.
Experience with program compliance, audits, corrective action planning, grant management, quality management, and performance monitoring.
Strong leadership, organizational, communication, conflict resolution, and relationship-building skills.
Experience managing operational priorities, staff development, budgets, and cross-functional collaboration in a fast-paced environment.
Proficient in documentation standards, HMIS/data tracking, reporting practices, and use of electronic systems related to program operations.
Must Be At Least 21 Years of Age
Class One Fingerprint Clearance Card
DCS Central Registry Background Check
Drug Screening
CPR/First Aid Certification
Therapeutic Options Training (Depending on Program)
Valid Unrestricted Driver’s License
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.

Nice To Haves

Bachelor’s degree in Human Services, Social Work, Public Administration, Behavioral Health, Business Administration, or a related field preferred.
Equivalent combination of education and experience may be considered.
Arizona behavioral health or social work licensure preferred depending on assigned programs.
Experience managing housing, shelter, outreach, tenancy support, CoC-funded, AHCCCS-supported, grant-funded, or community-based programs preferred.

Responsibilities

Provide strategic leadership and operational oversight for housing, shelter, outreach, navigation, tenancy support, and other assigned supportive service programs.
Ensure compliance with all applicable federal, state, licensing, accreditation, contractual, grant, and agency requirements.
Oversee program operations to ensure services are trauma-informed, culturally responsive, evidence-based, and aligned with approved program models, housing stability practices, behavioral health coordination, and service delivery expectations.
Provide leadership, supervision, coaching, and accountability to Associate Directors, Program Managers, Supervisors, and assigned leadership staff.
Support recruitment, onboarding, retention, staff development, succession planning, and performance management across assigned programs and divisions.
Monitor program performance indicators including referrals, staffing levels, occupancy and census data, service timelines, documentation standards, billing requirements, grant deliverables, housing stability outcomes, and client outcomes.
Oversee quality assurance and continuous improvement activities including audits, file reviews, incident reviews, corrective action plans, monitoring activities, and performance improvement initiatives.
Ensure accurate and timely documentation, reporting, billing practices, audits, HMIS/data tracking, referrals, and compliance activities in accordance with contractual, regulatory, funding, and agency requirements.
Review operational trends, staffing needs, program performance data, compliance risks, and community needs to support informed decision-making and operational improvements.
Monitor divisional budgets, operational expenditures, staffing resources, contracts, grants, and service capacity in collaboration with leadership and finance teams.
Develop and maintain collaborative working relationships with Continuums of Care (CoC), AHCCCS providers, behavioral health partners, funders, municipalities, licensing entities, community agencies, schools, and other stakeholders.
Support oversight of shelter operations, housing stabilization services, outreach operations, tenancy support services, compliance monitoring, training initiatives, and supportive-service programming across assigned divisions.
Collaborate with program leadership, compliance staff, operations, philanthropy, finance, human resources, quality management, and community partners to support operational effectiveness and audit readiness.
Ensure programs maintain readiness for audits, licensing reviews, corrective action plans, contract monitoring activities, grant reviews, and external evaluations.
Respond to escalated operational, employee relations, compliance, safety, facility, and client concerns in collaboration with agency leadership and support departments.
Ensure adherence to mandated reporting requirements, confidentiality standards, safety procedures, housing regulations, and agency policies.
Participate in strategic planning, leadership meetings, organizational initiatives, and divisional improvement efforts.
Support implementation and management of organizational and operational changes using a collaborative and solutions-focused leadership approach.
Maintain professional representation of A New Leaf in all internal and external interactions.
Attend meetings, trainings, community collaborations, and special projects as assigned by leadership.