Director of Housing Operations--INTERNAL ONLY

Chattanooga Housing Authority•Chattanooga, TN

3d•Onsite

About The Position

The Chattanooga Housing Authority (CHA) is seeking a qualified individual for the full-time position of Director of Housing Operations. This role is directly and solely responsible to the Executive Director for the efficient and effective operation and overall management of the Housing Operations Department. The Director provides input and recommendations to the Executive Director regarding portfolio acquisitions, dispositions, redevelopments, refinancing, and program transitions. This position supervises all professional, administrative, and technical staff in the Housing Operations Department, ensuring goals and objectives are met or exceeded, and developing strategies to progress toward meeting performance thresholds when they are not met.

Requirements

Knowledge of local, state, and federal laws governing public and other subsidized housing programs.
Ability to mediate disputes among CHA employees, residents, and other parties; responds quickly to issues or questions.
Strong interpersonal skills and effective communication ability, both orally and in writing.
Ability to make presentations to the CHA Board and others as required.
Ability to train and instruct subordinates to effectively and efficiently achieve organizational goals.
Ability to prepare and interpret comprehensive, accurate, and concise reports and data.
Ability to communicate with people from a broad range of ethnic and socio-economic backgrounds.
Ability to work independently and in-group settings and use sound judgment in decision-making and problem solving.
General knowledge of principles of bond financing, LIHTC credits, as well as conventional and subsidized financing.
Level of manual dexterity sufficient to allow for operation of office equipment.
Ability to move, handle, or lift small objects around desk area.
Must possess a valid driver's license, have reliable transportation and be insurable under CHA’s automobile insurance.
Criminal background checks and drug screenings will be performed.
Demonstrated proficiency at Microsoft Word and Excel.

Nice To Haves

Graduation from an accredited college or university is preferred.
Advanced degree in Finance, Urban Planning/Management, Business/Public Administration, Law or related field is preferred.
A minimum of five to seven years’ in a supervisory capacity is preferred.
Any equivalent combination of education, training, and experience which, in the sole determination of the Executive Director, provides the required knowledge and abilities may be considered sufficient.

Responsibilities

Ensuring adequate supervision of the Housing Operations Central Office, including staff supervision, budgetary controls, performance measurement tracking, office administration and maintenance, and providing creative, proactive leadership in a regulatory environment.
Ensuring adequate supervision of the properties that CHA manages, including staff supervision, marketing, budgetary controls, performance measurement tracking, office administration and maintenance, adherence to CHA core values, and providing creative, proactive leadership in a regulatory environment.
Directing the formulation and administration of policies, procedures, and practices.
Maximizing revenue growth through strategic planning on issues including leasing, marketing, annual operating budget development, and capital improvement planning for the CHA portfolio.
Providing direction and ensuring adequate oversight in the delivery of resident supportive services, which promote economic opportunities for self-sufficiency in multiple age groups.
Explaining and conveying CHA, local, state, and federal regulations and laws to staff, Board of Commissioners, CHA residents, and the greater Chattanooga community.
Identifying and facilitating training seminars for staff and residents on housing issues, as necessary.
Coordinating with the Finance Department and Housing Operations staff to prepare the annual budgets for the Housing Operations Department and CHA portfolio.
Ensuring compliance with the statutory and regulatory requirements for Low Income Public Housing (LIPH), Project Based Rental Assistance (PBRA), Project Based Voucher (PBV), and Low Income Housing Tax Credit (LIHTC) Programs.
Monitoring vacancy rates, tenant accounts receivable, work order completion, and other performance indicators on a monthly basis to ensure programmatic and financial viability of the Housing Operations Department.
Exhibiting and encouraging behaviors that uphold CHA’s core values.
Keeping abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and making recommendations to the Executive Director.
Establishing and maintaining effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and working harmoniously with community stakeholders.
Attending and/or participating in various meetings related to the CHA as required.
Reporting consistently to assigned work location(s) in accordance with established work schedule.
Providing outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.
Handling confidential matters with discretion.
Performing other duties as directed.