Operations Coordinator (internal candidates only)

Compass Family Services•San Francisco, CA

15h•Onsite

About The Position

This position is only open to current Intake Specialists at Compass Family Resource Center. Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Requirements

Currently employed as an Intake Specialist at Compass Family Resource Center.
Understanding of trauma-informed care and issues facing homeless families.
Experience working in crisis situations; ability to assess and de-escalate situations quickly.
Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel, etc.).
Outstanding work habits: strong communication skills, reliable, team-oriented, organized.
Demonstrated commitment to diversity, equity, inclusion and belonging work.
Able to lift at least 50 pounds (essential for working with a team to handle diaper/food/clothing deliveries).

Nice To Haves

Salesforce experience is a plus.

Responsibilities

Coordinate weekly food distribution, station assignments, and line management.
Work the full weekly food distribution to ensure smooth functioning and an organized client flow.
Place weekly food orders with the SF Food Bank and other partners, including Sysco.
Ensure food items are appropriate for the Compass population.
Coordinate food delivery, working with vendors to ensure appropriate delivery times.
Operate the pallet jack and lead the unloading process.
Manage inventory of food items in the distribution center, ensuring product is ordered in appropriate quantities, and the distribution center is organized.
Maintain food safety and OSHA safety standards.
Ensure “first-in-first-out” product rotation and appropriate temperature settings.
Request staff safety modifications as needed from the CFRC Program Director.
Ensure accurate, up-to-date food distribution data entry.
Train and manage volunteers for the food distribution program, ensuring clear communication and managing conflict resolution.
During non-distribution days, assist with the operational functioning of the drop-in center.
Coordinate and organize package unloading.
Sanitize equipment as needed, assist with supply inventory and ordering.
Facilitate Fun Pass reservations.
Collaborate with the Office Manager/Receptionist to maintain smooth flow within the building, ensuring clients are directed to the appropriate program.
As needed, provide backup assistance in moments of client crisis escalation.
As needed during non-distribution days, assist with Intake Specialist drop-in shifts.
Other duties as assigned.