Director of Housekeeping $115k - $135k USD annually

IHG•United States,

8d•$115,000 - $135,000•Onsite

About The Position

This is the top job in the housekeeping department. Typically manages a large number of housekeeping and laundry employees in a full-service, luxury, resort, or major flagship hotel which may include multiple sites and facilities, a number of major outlets, high volume of catering and convention facilities, and a large number of VIP and key guests. The Director of Housekeeping is responsible for controlling expenses, preparing departmental budgets, establishing par levels for supplies and equipment, and interacting with various contacts including guests, vendors, contractors, and regulatory agencies. This role also involves recommending staffing actions, ensuring staff is properly trained, promoting teamwork, managing special guest requests, responding to guest complaints, and overseeing the security of lost and found items. The position requires conducting pre-shift and departmental meetings, managing the day-to-day activities of the housekeeping department, developing and implementing procedures for quality management, and scheduling routine inspections of guest rooms and public areas. The Director may also assist with deep cleaning projects, assist housekeeping staff during rush periods, serve as manager on duty, and perform other assigned duties.

Requirements

High School Diploma or equivalent
Four years housekeeping/laundry experience preferably in a hotel of similar size and complexity
Includes supervisory experience
Must speak fluent English

Nice To Haves

Some college preferred
Other languages preferred

Responsibilities

Control expenses within all areas of housekeeping.
Participate in the preparation of the annual departmental operating budget and financial plans.
Establish par levels for supplies and equipment and replenish shortages.
Interact with guests to ensure their total satisfaction.
Interact with vendors/contractors to ensure adequate inventory, discuss pricing, resolve service or performance issues.
Interact with regulatory agencies regarding safety and compliance matters.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions.
Alert management of potentially serious issues.
Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their job duties.
Promote teamwork and quality service through daily communication and coordination with other departments.
Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
Respond to guest complaints and special requests, and ensure corrective action is taken.
May be responsible for the security of lost and found items or coordinate the lost and found function.
Conduct pre-shift meetings and review all information pertinent to the day’s activities.
Conduct comprehensive departmental meetings to include a review of procedures and events.
Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage.
Communicate and enforce policies and procedures.
Develop and implement procedures for managing the quality of housekeeping and laundry services.
Schedule routine inspections of all guest rooms and public areas to ensure cleanliness and proper repair.
Ensure that employees are advised of deficiencies and instructed on corrective action.
May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
May serve as “manager on duty” as required.
May assist with other duties as assigned.