Director of Housekeeping Exempt

Azul Hospitality•Los Angeles, CA

1d•Onsite

About The Position

The Director of Housekeeping is responsible for managing the activities of the Housekeeping Department to ensure that hotel facilities, guest rooms, and public areas meet the hotel's standards. This role involves planning and organizing cleaning, assigning daily tasks, training staff, conducting inspections, managing key control, handling lost and found items, responding to guest requests, and ensuring health and sanitation standards are met. The position also requires managing departmental payroll and expenses within budget, establishing departmental policies, participating in Manager on Duty (MOD) shifts, monitoring supply inventories, determining staffing levels, and utilizing property procedures for guest calls and maintenance projects. Effective communication and cooperation with other internal departments are crucial, as is attending meetings and promoting a positive work environment. The role also includes maintaining departmental cleanliness and organization, tracking inspection results, completing inventories, and ensuring back and front of house areas are organized and clean. Monitoring and responding to guest satisfaction surveys and addressing guest complaints are key responsibilities. The Director of Housekeeping is also involved in recruiting, selecting, training, coaching, and providing performance feedback to housekeeping staff, as well as communicating performance expectations and ensuring staff are familiar with company policies and benefits. Practicing safe work habits and ensuring facility compliance with regulations like OSHA and Cal-OSHA are also essential.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess intermediate computer skills.
Must possess basic computational abilities.
Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Must have a minimum of two years experience as a supervisor or manager within the hospitality industry.
Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

Nice To Haves

Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.

Responsibilities

Plan and organize the cleaning of all guests' rooms and public areas.
Provide daily cleaning assignments to the housekeeping staff.
Ensure that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
Conduct inspections of guest rooms and public areas to ensure the hotels cleanliness standards are being followed.
Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
Log Lost and Found items and answer inquiries to maintain controls and ensure guest satisfaction.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.
Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
Ensure all housekeeping departmental payroll and expenses are managed to meet the approved operating budgets and forecast.
Establish administrative rules and regulations, policies, and procedures for the department.
Post room occupancy records.
Participate in MOD shifts to respond to any guest or safety issues.
Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
Determine appropriate staffing levels for forecasted business and schedules staff members accordingly.
Monitor and utilize property procedures for guest calls as well as Housekeeping preventative maintenance projects.
Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster best possible service to all guests.
Attend all scheduled training, departmental and hotel meetings and activities, promote positive working environment for all associates, and follow guidelines and procedures set forth in employee handbook.
Maintain cleanliness and organization in department.
Records inspection results from the management team on a tracking log and inspects as needed.
Complete monthly linen and OS&E inventories.
Ensure all back of house and front of house areas are organized and cleaned at all times.
Maintain standards of hotel cleanliness and a consistent positive guest experience.
Monitor and respond to Guest Satisfaction Surveys and guest comments via third party sites, comments card etc.
Address guests complaints regarding housekeeping service or equipment.
Isolate and analyze areas in need of improvement and encourage a climate of problem solving and action.
Recruit and select qualified candidates, provide staff members with the orientation and training needed to understand expectations and perform job responsibilities.
Provide training, coaching, and counseling to all housekeeping staff members and provide performance feedback to ensure maximum efficiency.
Communicate performance expectations and provide staff members with on-going feedback.
Be familiar with all company policies and benefits.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.