Director of Housekeeping

Hersha Hospitality Management LP • New York, NY

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About The Position

A premier luxury hospitality environment is seeking a Director of Housekeeping to lead and elevate its housekeeping operations. This role is ideal for a dynamic leader who is passionate about excellence, detail, and creating exceptional guest experiences. The Director of Housekeeping is responsible for providing strategic direction and operational leadership to ensure the highest standards of cleanliness, presentation, and service throughout the property. This individual will play a key role in shaping the overall guest experience through thoughtful execution and attention to detail.

Requirements

• Previous leadership experience in housekeeping within a luxury or high-end environment
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced setting
• High attention to detail and commitment to quality
• Flexible schedule required, including weekends and holidays
• Active role requiring regular movement throughout the property

Responsibilities

• Lead all housekeeping functions to ensure consistently high standards across guest rooms and shared spaces
• Maintain a pristine and well-organized environment throughout the property
• Support the delivery of personalized guest experiences through attention to detail and service readiness
• Anticipate guest needs and ensure spaces are prepared accordingly
• Recruit, train, and develop a high-performing team
• Foster a collaborative and professional work environment
• Partner with internal departments to ensure seamless daily operations
• Support efficient communication and service delivery across teams
• Manage departmental resources, including labor and inventory
• Monitor performance and identify opportunities for improvement
• Uphold all safety, cleanliness, and operational standards

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed