Director of Housekeeping

Lodging Dynamics•Sedona, AZ

About The Position

The Director of Housekeeping oversees all aspects of the Housekeeping Department, ensuring the highest standards of cleanliness and consistently strong guest satisfaction scores. This leadership role includes team management, budget oversight, cross-departmental collaboration, and fostering a positive, productive workplace culture.

Requirements

Bachelor's degree from an accredited university or equivalent in related field.
A minimum five (5) years of experience in related field required.
A minimum five (5) years of supervisory experience in related field required.
This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
Analytical and problem-solving skills.
Strong focus on accuracy and precision.
Performs well with frequent interruptions and/or distractions.
Ability to interpret and create policies, procedures, and manuals.
Able to communicate appropriately and effectively with all levels of management and external stakeholders.
Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
Exceptional interpersonal skills to include coaching, counseling, and mentoring.
Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
Basic math skills.
Basic knowledge of Google Docs/Microsoft Word.
Basic knowledge of Google Sheets/Microsoft Excel.
Basic knowledge of Google Slides/Microsoft PowerPoint.
Basic knowledge of Gmail/Microsoft Outlook.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Responsibilities

Hires, trains, supervises, and evaluates the Housekeeping team including management, supervisors, and team members.
Develops and implements cleaning procedures, manages inventory and supplies, and ensures efficient workflow within the department.
Manages the Housekeeping budget, controls expenses, and identifies cost-saving initiatives. Utilizes forecasts and business trends to adjust expenditures.
Ensures guest rooms and public areas are maintained to the highest standard, addresses guest concerns and complaints, and fosters a positive guest experience.
Oversees the ordering, stocking, and distribution of cleaning supplies, linens, and guest amenities.
Conducts regular inspections of guest rooms and public areas to ensure adherence to established standards, and implements corrective action when necessary.
Ensures general cleaning and room preventive maintenance programs are in place and monitored.
Ensures compliance with all safety and security procedures, including fire and emergency protocols, and maintains a safe working environment for team members.
Works with other departments, such as Front Desk, Maintenance, and Food and Beverage, to ensure smooth operations and guest satisfaction.
Maintains accurate records of lost and found items, daily reports, and other relevant documentation as recorded by ownership, management company, and brand.
Provides ongoing training and development opportunities for the Housekeeping team to enhance their skills and knowledge.
Attendance is a key component of this position.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.